Boutique Manager for Beauty by Chanel

RUSTAN COMMERCIAL CORPORATION; Makati; Sur place; PHP 900 000 - 1 200 000; Plein temps

Résumé du poste

Rustan Commercial Corporation in Makati hosts a Chanel counter leadership role responsible for delivering premium client experiences and achieving sales targets through team development and CRM-driven strategies.

The position focuses on coaching beauty advisors, managing counter operations, and aligning with brand standards to ensure exceptional service and growth in the market.

Qualifications

• College graduate and minimum 5 years retail experience leading a team.
• Strong client experience mindset and planning skills.
• Excellent communication and change management abilities.
• Ability to analyze and address staff development and performance.

Responsabilités

• Supervise and develop a team to achieve results and grow talent.
• Drive sales and coach on KPIs; recruit and retain clients.
• Manage staff schedules, payroll, and budget adherence.
• Protect assets and manage inventory, security, and losses.
• Deliver tailored client experiences and leverage the Chanel rituals.

Connaissances

Strategic thinker

Relationships focused

Coaching ability

Performance minded

Communication

Formation

College graduate

Description du poste

JOB SUMMARY

The position is responsible in creating experiences with our clients with a keen sense of business acumen, the position is responsible for all retail activities that contribute to the brand image and leadership in the market by liaising with field, corporate and global functions.

KEY RESPONSIBILITIES

As a team leader:

• Supervise the performance of the team, and guide towards achieving results and developing individual talents.
• Empower the team, give support and provide constant feedback on individual Beauty Advisors during coaching or annual appraisals.
• Committed to the growth and development of the counter/boutique staff by creating career paths and succession plans with various business partner.
• Facilitate frequent team and individual communication in order to ensure collective knowledge to all member of the counter/boutique staff.
• Partner with Area Retail Manager and HR to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance evaluation and appraisal.
• Share the brand vision and the counter/boutique challenges, gives meaning and empowerment to the team while holding them accountable.
• Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration.
• Consistently lead the team with examples as role model

As a Business Developer:

• Drive sales to achieve daily/weekly/monthly goal. Defines, tracks and coaches traditional KPIs, such as AUS/IPT, etc. and is able to run additional analysis and reports based on local market conditions. Take appropriate actions to meet the KPIs.
• Be committed to CRM KPIs and acts pro-actively to recruit, retain and grow client loyalty.
• Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device. CRM data on each customer is kept up-to-date, in accordance to the policy on Collection and Protection of Company Data.
• Manage staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
• Communicate retail and collateral stock needs to all necessary parties as well as facilitates smooth operations of incoming shipments
• Assume responsibility for all loss prevention activities, such as in-store security and inventory management.
• Ensure all operational procedures regarding sales, returns, transfers, stock adjustments and all policies are followed.
• Manage counter/boutique financial activities, including the processing of weekly payroll and the adherence of budgetary guidelines.
• Has a solid understanding of the business environment. Monitor and follow up on the competition, business trends and client insight.
• Identify business opportunities and develop business initiatives in line with the brand vision and strategy.
• Provide constant feedback and reporting to Area Retail Manager in order to influence strategies and recommendations.
  

Risk Management:

• Manage Petty Cash including authorization, balance and sign off – ensuring accuracy at all times and investigate/action discrepancies as and when required.
• Be aware of security risks and thefts and acknowledgeable of how to prevent or manage such situations.
• Understand operation of security system and opening and closing process for boutique.
• Banking is to be done everyday according to company policy.
  

As an Experience Creator:

• Set high standards in all aspects of client experience covering key elements of Art of Relation and drive the team to provide excellent services that can surpass client expectations.
• Lead by example on the selling floor by creating tailor‑made client experiences, personalized for each client visit, using the CHANEL experience ritual and building long‑lasting relationships
• Consider the omni‑channel journey as a whole and helps the team embrace digital shopping trends
• Leverage Client Satisfaction Survey results to ensure the team is creating unique and memorable client experiences, liaise with Learning team to address training needs

As a Chanel Ambassador:

• Has a solid knowledge of the Brand, its heritage, modernity and know‑how on Fragrance & Beauty business and a general understanding of Fashion and WFJ businesses, is able to share it with the clients as well as the team. Shares it with the clients as well as the team.
• Implements all training received, being curious and proactive in self learning in order to nourish a global and beauty culture

QUALIFICATIONS:

Leadership skills

• Strategic thinker : Analytical and systemic, challenge the status quo
• Relationships focused : Collaborative, partnering and influencing skills
• Coaching ability to develop and empower people : Listening and empathy, feedback and motivation, performance management, delegation
• Performance minded: decisive, strive for continuous improvement
• Communication: share the vision to inspire and engage

Business Management skills

• Strong client experience mindset
• Planning, organization and change management skills
• Problem solving and dispute resolution skills
• Technology savvy and digital trend awareness with adequate computer skills
• Language skills (to be adapted locally)

Soft skills

• Curious, personal agility, continuous and self learner
• Self-awareness, self-confidence, and self-control/stress management, self-drive, commitment
• Enthusiasm, energy and motivation
  

ACADEMIC QUALIFICATIONS:

• College graduate
• Minimum 5 years retail experience in managing a team of no less than 13 members.