Booking Assistant - Pasay

JoyRide Superapp; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

JoyRide Superapp is hiring a customer support associate to assist customers in booking rides through the JoyRide mobile app. You will guide users to ensure a smooth booking experience and address inquiries politely.

Based in Pasay, this onsite role requires a willingness to work shifting hours and to start ASAP, supporting proactive promotion of JoyRide services and encouraging repeat bookings.

You will thrive with a customer-first mindset and prior experience in customer-facing roles is a plus.

Qualifications

• High school diploma or college undergraduate status is acceptable.
• Strong sales and customer service skills with a customer-first mindset.
• Experience in customer-facing roles is preferred.

Responsibilities

• Assist customers in booking rides through the JoyRide Superapp.
• Provide guidance to customers unfamiliar with the app to ensure a smooth booking experience.
• Address customer inquiries and concerns professionally and courteously.
• Promote JoyRide services and encourage repeat bookings by delivering excellent customer service.

Skills

Sales

Customer Service

Customer-facing experience

Education

High School Diploma or College Undergraduate

Job description

Job Description:

• Assist customers in booking rides through the JoyRide Superapp mobile application

• Provide guidance to customers unfamiliar with the app to ensure a smooth booking experience

• Address customer inquiries and concerns professionally and courteously

• Promote JoyRide services and encourage repeat bookings by delivering excellent customer service

Qualifications:

• At least a high school graduate or a college undergraduate

• Strong sales and customer service skills with a customer-first mindset

• Preferably with experience in customer-facing roles

• Amenable to a shifting schedule

• Willing to work onsite in Pasay (NAIA Terminal 3)

• CAN START ASAP