Dispatcher (Pasay)

JoyRide Superapp; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

JoyRide Superapp is seeking an onsite Operations Coordinator in Pasay, Philippines. The role focuses on maintaining smooth operations, coordinating with drivers, and ensuring rider safety and satisfaction.

You will manage trip details, respond to inquiries, and support a high-standard service environment at NAIA Terminal 3. The ideal candidate has a high school diploma or is pursuing college, with preference for logistics experience and strong communication skills.

Qualifications

• High school graduate or currently pursuing college
• Logistics or transportation experience preferred
• Strong customer-service orientation and problem-solving abilities

Responsibilities

• Maintain clear communication with drivers, providing updates and ensuring they have the necessary information for each trip.
• Keep track of schedules, ride details, and updates to ensure everything runs smoothly.
• Provide helpful customer service, answering questions or resolving any concerns passengers may have.
• Monitor the condition of vehicles, including safety features like seatbelts, tires, and lights.

Skills

Customer service

Interpersonal skills

Communication

Logistics experience

Education

High school graduate or college undergraduate

Job description

Key Responsibilities

• Maintain clear communication with drivers, providing updates and ensuring they have the necessary information for each trip.

• Keep track of schedules, ride details, and updates to ensure everything runs smoothly.

• Provide helpful customer service, answering questions or resolving any concerns passengers may have.

• Monitor the condition of vehicles, including safety features like seatbelts, tires, and lights.

Qualifications

• At least high school graduate or college undergraduate

• Experience gained from a logistics company is preferred.

• Friendly, patient, and customer-focused attitude to ensure positive experiences for passengers.

• Knowledge of local traffic laws and vehicle safety standards is a plus.

• Good interpersonal skills with the ability to effectively communicate with both customers and drivers.

• Willingness to work on a shifting schedule, including nights, weekends, and holidays.

• Can start ASAP

• Ideally residing near the Pasay area

• Willing to work onsite in Terminal 3, NAIA Airport