Control-M Customer Success Specialist - Mexico

BMC Software; Mexico; Hybrid; MXN 480,000 - 720,000; Full time

Job summary

BMC Software seeks a Customer Success Specialist for Control-M to drive adoption, maximize value, and guide customers through implementations and upgrades. You will work alongside CS managers, sales, support, services, and product teams, applying deep Control-M expertise to enterprise automation initiatives.

The role emphasizes customer-facing consulting, troubleshooting, and recommending technical improvements across on-premises and SaaS environments.

Qualifications

• 3+ years with Control-M or comparable enterprise workload automation.
• Hands-on admin, deployment, or consulting on Control-M environments (on-premises or SaaS).
• Strong knowledge of Control-M v9.x (9.18+ preferred).
• Experience with APIs, WCM, MFT, workload forecasting, monitoring, HA, and enterprise scheduling.
• Upgrades, migrations, implementations for large production environments.
• Databases: Oracle, SQL Server, PostgreSQL (or equivalents).
• Cloud integrations, DevOps toolchains, ERP/data platforms, automation frameworks.
• Excellent communication, stakeholder management, and customer engagement.
• Gainsight experience and Control-M certifications are a plus.
• Fluency in Spanish is required.

Responsibilities

• Act as trusted technical advisor to customers, guiding adoption and value realization.
• Assist with optimizing Control-M environments and enabling new capabilities.
• Support implementations, upgrades, migrations, and modernization efforts.
• Collaborate with CS Managers, Sales, Support, Services, and Product teams.

Skills

Control-M

APIs

WCM

MFT

Forecasting

Monitoring

High Availability

Problem Solving

Communication

Spanish Fluency

Tools

Control-M

SQL Server

Oracle

PostgreSQL

DevOps Toolchains

Gainsight

Job description

Description and Requirements

At BMC trust is not just a word - it's a way of life!

CareerArc Code

CA-PF

Hybrid

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

About The Role

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. As a Customer Success Specialist (CSS) for Control-M, you will combine deep technical expertise with customer success best practices to help customers accelerate adoption, maximize business value, and achieve desired outcomes throughout their lifecycle. Working closely with Customer Success Managers, Sales, Support, Services, and Product teams, you will act as a trusted technical advisor, helping customers optimize their Control-M environments, adopt new capabilities, and successfully navigate implementations, upgrades, migrations, and modernization initiatives. This role is ideal for professionals who are passionate about enterprise automation, workloadorchestration, customer engagement, and technology-driven business outcomes. The successful candidate will possess both strong customer-facing consulting skills and hands-on Control-M expertise, enabling them to confidently engage with administrators, architects, technical leaders, and business stakeholders alike.

To ensure you're set up for success, you will bring the following skillset & experience:

• Minimum 3 years of experience working with Control-M or comparable enterprise workload automation and scheduling solutions.
• Hands-on experience administering, supporting, implementing, or consulting on Control-M environments, including on-premises and/or SaaS deployments.
• Strong knowledge of Control-M version 9.x environments, preferably 9.18, 9.19, 9.20, 9.21, 9.22 and newer releases.
• Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
• Practical experience performing upgrades, migrations, implementations, and supporting enterprise-scale production environments.
• Working knowledge of enterprise databases including Oracle, Microsoft SQL Server, PostgreSQL, or equivalent technologies.
• Understanding of integrations across cloud platforms, DevOps toolchains, ERP applications, data platforms, automation frameworks, and enterprise application ecosystems.
• Strong troubleshooting, analytical, consulting, and problem-solving skills with the ability to translate business objectives into technical recommendations.
• Excellent communication, presentation, stakeholder management, and customer engagement skills, with the ability to build trusted relationships at multiple organizational levels.
• Experience using Customer Success methodologies and platforms such as Gainsight is preferred. Control-M certifications are considered strong advantages.
• Fluency in Spanish is required.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.