Billing Supervisor

Tenet Healthcare; Quezon City; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Tenet Healthcare is seeking a Finance Operations Supervisor to oversee cash posting teams, both onsite and telecommuters, ensuring efficient A/R processes and regulatory compliance.

The role involves hiring, training, scheduling, and performance evaluation, with a focus on improving accounts receivable performance and coordinating with multiple levels of internal and external resources.

Qualifications

• Advanced knowledge of healthcare A/R and Patient Financial Services, incl. inpatient/outpatient managed care and payors.
• Experience interpreting UB-04, EOBs, CPT, ICD-9 codes; supervisory role or leadership background.

Responsibilities

• Supervise and lead day-to-day cash posting staff, onsite and telecommuters.
• Train, hire, schedule, and evaluate performance of staff; mentor levels 3a/3b.
• Ensure compliance with state and federal laws and HIPAA regulations.

Skills

Healthcare A/R

Patient Financial Services

HIPAA

Customer service

Process improvements

Staff training

Leadership

Team building

Communication

Education

UB-04 knowledge

EOB interpretation

CPT and ICD-9 codes

Supervisory experience

Job description

Supervises and leads the day-today activities of cash posting staff; both onsite and telecommuters, Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels.

Responsibilities and Duties

• Works closely with Operations Manager on day-to-day task
• Assists Operations Manager in reporting and strategizing volume/inventory
• Trains and mentors Level 3a and 3b
• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs, where necessary.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.
• Conducts interviews, hires, and trains employees
• Determines rewards and disciplinary actions required for employees based on performance
• Addresses complaints received and resolves problems or escalated issues

Knowledge, Skills, and Abilities

• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to plan and implement process improvements
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills
• Proficient in building a strong team to meet performance goals
• Very good written and verbal communication skills
• Strong interpersonal skills

Required and Preferred Qualifications

• 2-3 years of experience preferred; Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes; Supervisory experience or demonstrated leadership.