Billing Specialist: Revenue Integrity & Process Improvement

DSV; Parañaque; On-site; PHP 300,000 - 540,000; Full time

Job summary

DSV is seeking a Billing Specialist in Manila to ensure accurate and timely invoicing, maintain billing records, and support revenue recognition. The role collaborates with Operations, Customer Service, and Finance to ensure billing accuracy and compliance.

You will handle invoicing processes, resolve disputes, prepare reports, and contribute to process improvements while adhering to company policies and customer agreements.

Responsibilities

• Prepare, validate, and process customer invoices based on approved rates, contracts, and operational documents.
• Ensure invoices are issued accurately and within agreed timelines.
• Review billing transactions and identify discrepancies prior to invoice generation.
• Coordinate with Operations, Customer Service, and Finance teams to validate billing data.
• Investigate and resolve billing disputes, invoice queries, and customer concerns.
• Monitor unbilled transactions and support revenue leakage prevention initiatives.
• Maintain complete and accurate billing records and supporting documentation.
• Prepare billing, revenue, and operational reports as required by management.
• Support internal and external audit requirements and ensure compliance with company policies and customer agreements.
• Identify opportunities to improve billing processes, controls, and efficiency.

Job description

DSV is seeking a Billing Specialist in Manila to ensure accurate and timely invoicing, maintain billing records, and support revenue recognition. The role collaborates with Operations, Customer Service, and Finance to ensure billing accuracy and compliance.

You will handle invoicing processes, resolve disputes, prepare reports, and contribute to process improvements while adhering to company policies and customer agreements.