Billing Specialist

MicroSourcing International; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Above-market pay

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing invites applications for a Billing Specialist position based in Ortigas, Pasig. This onsite, dayshift role focuses on accounts receivable, invoicing, reconciliations, and coordinating with sales and customer service to ensure timely payments.

You'll join a team that values accuracy, customer service, and continuous learning, with benefits including healthcare coverage from day one, performance bonuses, and opportunities for career growth in a collaborative environment.

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Customer Service skills.
• Willingness to learn and adapt.

Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries.
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies.
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system.
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow.
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows.
• Support monthly, quarterly, and year-end closing processes by providing necessary AR data and documentation.
• Assist with audits and provide documentation as requested by internal or external auditors.
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Take inbound calls and tickets from customers in relation to changes in personal details and apply changes in Admin Console.
• Liaise with data teams on any customer queries on billing data.
• Raise internal tickets for finance to any tickets relating to refunds to be processed by finance.
• Perform check on transaction queries disputed customers for in-app orders (PayChoice).

Skills

Verbal and written communication

Attention to detail

Customer service

Willingness to learn

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Billing Specialist

Work setup: Onsite | Dayshift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Job Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries.
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies.
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system.
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow.
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows.
• Support monthly, quarterly, and year-end closing processes by providing necessary AR data and documentation.
• Assist with audits and provide documentation as requested by internal or external auditors.
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Take inbound calls and tickets from customers in relation to changes in personal details (e.g., billing details, credit card details, contact) and apply changes in Admin Console (COO/COB).
• Liaise with data teams on any customer queries on billing data.
• Raise internal tickets for finance to any tickets relating to refunds to be processed by finance.
• Perform check on transaction queries disputed customers for in-app orders (PayChoice).

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Customer Service skills.
• Willingness to learn and adapt.

Competencies/Personality Traits

• Attention to detail.
• Positive attitude.
• Team Player.
• Customer Service focus.
• English spoken and written well.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: