Billing & Revenue Support Specialist

Zigzag Media; Mandaluyong; On-site; PHP 391,000 - 614,000; Full time

Job summary

ZigZag is seeking a Billing Support Specialist to join our AU client and support billing, revenue recovery, and customer inquiries. The role collaborates with the Australian Billing team, Customer Service, and internal groups to ensure accurate and timely billing and reliable issue resolution.

The role covers routine billing tasks, dispute handling, and escalation of high‑risk issues to the Accounting Operations Manager in Australia. Flexibility to support across the Billing function is expected.

Qualifications

• Minimum 2 years of experience in billing, accounts receivable, revenue recovery, collections or customer service.
• Strong attention to detail and accuracy.
• Good analytical and problem‑solving skills.
• Ability to investigate discrepancies and identify solutions.
• Proficient with online systems and business applications.

Responsibilities

• Review billing data from courier partners to identify discrepancies.
• Check charges against rates, surcharges, and billing arrangements.
• Respond to customer billing inquiries by email and phone.
• Monitor outstanding balances and follow up on overdue invoices.
• Escalate high‑risk or complex matters to the Accounting Operations Manager.

Skills

Attention to detail

Analytical thinking

Problem solving

Communication

Negotiation

Team collaboration

Multitasking

Job description

ZigZag is seeking a Billing Support Specialist to join our AU client and support billing, revenue recovery, and customer inquiries. The role collaborates with the Australian Billing team, Customer Service, and internal groups to ensure accurate and timely billing and reliable issue resolution.

The role covers routine billing tasks, dispute handling, and escalation of high‑risk issues to the Accounting Operations Manager in Australia. Flexibility to support across the Billing function is expected.