Billing Operations Specialist – Hybrid

MRI India; Manila; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

HMO coverage with dependent hire

20 annual leaves

Job summary

MRI Software is seeking an Operations Support professional in Metro Manila to handle billing, account inquiries, and related processes. You will verify applications, process bills, and coordinate with clients and vendors to ensure smooth billing operations.

The role requires at least 2 years in billing/operational support, strong English, and a service-oriented mindset. A hybrid work setup is offered with benefits including HMO and annual leaves.

Qualifications

• Minimum 2 years of experience in day-to-day operational support in billing, accounting, customer service, or credit control.
• Experience in electricity retail or utility industry is a plus.
• Strong service mindset with empathy and good time management.

Responsibilities

• Provide excellent customer service for general billing and account inquiries and resolve customer concerns.
• Verify and process applications (account opening/closing/modification).
• Process bills accurately and timely; perform billing adjustments and mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.

Skills

Interpersonal skills

Time management

Proficient in English

Multilingual (Chinese/Malay/Indian)

Education

GCE O level / Diploma / Degree

Job description

MRI Software is seeking an Operations Support professional in Metro Manila to handle billing, account inquiries, and related processes. You will verify applications, process bills, and coordinate with clients and vendors to ensure smooth billing operations.

The role requires at least 2 years in billing/operational support, strong English, and a service-oriented mindset. A hybrid work setup is offered with benefits including HMO and annual leaves.