Billing Operations Specialist - End-to-End Invoicing

Xerox; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Xerox Holdings Corporation in Cebu City is seeking a Billing Analyst to support end-to-end billing operations and contract administration in a fast-paced shared services environment.

The successful candidate will review contracts, generate invoices, resolve billing discrepancies, and produce reports while collaborating with cross-functional teams. Strong English communication, SAP experience, and a willingness to work UK hours are essential.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field.
• At least 2 years of experience in billing, invoicing, order management, customer service, finance operations, or shared services environments.
• Strong analytical, problem-solving, and organizational skills.
• Excellent English communication skills, both written and verbal.
• Experience working with ERP systems, preferably SAP or similar billing platforms.
• Intermediate proficiency in Microsoft Excel and Microsoft Office applications.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Customer-focused mindset with experience handling escalations and stakeholder inquiries.
• Willingness to work UK hours and support onsite requirements.

Responsibilities

• Process recurring and non-recurring customer billing activities in accordance with established schedules.
• Review, maintain, and update customer contracts, including amendments, renewals, upgrades, and terminations.
• Create and process invoices, credit notes, billing adjustments, and ad hoc billing requests.
• Investigate and resolve billing discrepancies, invoice disputes, and customer inquiries.
• Monitor shared mailboxes and provide timely support to customers and internal stakeholders.
• Generate and maintain operational, billing, and management reports.
• Support audit activities by maintaining complete and accurate documentation.
• Collaborate with collections, operations, sales, and service delivery teams to ensure billing accuracy and issue resolution.
• Identify and recommend process improvements to enhance billing efficiency and controls.

Skills

Analytical

Problem solving

Organizational skills

English communication

Customer-focused

Education

Bachelor's degree in Business Administration, Accounting, Finance, or a related field

Tools

SAP

Billing platforms

Microsoft Excel

Office applications

Job description

Xerox Holdings Corporation in Cebu City is seeking a Billing Analyst to support end-to-end billing operations and contract administration in a fast-paced shared services environment.

The successful candidate will review contracts, generate invoices, resolve billing discrepancies, and produce reports while collaborating with cross-functional teams. Strong English communication, SAP experience, and a willingness to work UK hours are essential.