Billing Operations Manager | Hybrid | Night Shift

Exypnox Inc; Taguig; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

Exypnox Inc. is seeking a Billing Operations Manager to oversee the end-to-end order-to-cash cycle, including invoicing, collections, and revenue recognition. You will collaborate with the Controller on month-end close and drive process improvements within a fast-paced SaaS environment.

Based in Metro Manila, this hybrid role requires NetSuite/Stripe expertise, US GAAP knowledge, and leadership of a direct team. Strong English communication and a customer-service mindset are essential.

Qualifications

• Bachelor's degree in Accounting or Finance, or equivalent experience
• 5+ years in billing operations and 3+ years as a supervisor or manager with direct reports, preferably with 2+ years of accounting or finance experience at a SaaS company
• Experienced with NetSuite and Stripe (or similar platforms)
• Advanced Excel skills
• Experienced with ticketing softwares (Zendesk is a plus!)
• Strong background in Accounting and Finance with a solid understanding of US GAAP and basic revenue recognition standards
• Action-oriented with outstanding written and oral English communication skills and a customer service mindset

Responsibilities

• Monitor processing of all invoices and ensure accurate service start and end dates for revenue recognition accuracy
• Review contracts for non-standard terms and correctly invoice and account for revenue recognition accordingly
• Ensure timely collection of payments and negotiate with clients in non-payment cases
• Manage accounts receivable, including accurate cash application and monitoring of collections
• Work with customers and our Sales team to address non-payment and other collections issues
• Ensure high-quality invoicing and collection procedures that comply with the law and stay updated on industry and legislative changes
• Ensure the company's standard invoicing templates are in place for every customer
• Drive process improvements and efficiencies in the order to cash cycle; identify better controls to ensure accurate reporting of related financial metrics
• Lead oversight of invoicing operations through Salesforce, using KPI tracking to ensure opportunities are efficiently processed, workflows are optimized, and revenue recognition timelines are met.
• Provide weekly reporting of invoice totals, aging totals, cash receipts, and invoice adjustments
• Provide regular updates on collection efforts and DSO reporting to management
• Support month-end close reporting requirements related to A/R, deferred revenue, and bad debt
• Prepare monthly, quarterly, annual, and ad-hoc forecasting reports
• Assist in researching and resolving account discrepancies
• Provide supporting documentation for audits
• Maintain confidentiality of all organizational information
• Performs other duties and responsibilities as assigned

Skills

Billing operations

Leadership/management

US GAAP

Revenue recognition

English communication

Customer service

Excel

Zendesk

Education

Bachelor's degree in Accounting or Finance

Tools

NetSuite

Stripe

Job description

We are looking for a highly motivated and detail-oriented Billing Operations Manager to manage our end-to-end order to cash cycle, including billing, invoicing, payment application, and collections. Working closely with the Controller, you will play a key role in month-end close and various ad hoc projects. This is a great opportunity for someone with a strong background in billing and collections who thrives in a fast-paced environment.

Key Responsibilities

• Monitor processing of all invoices and ensure accurate service start and end dates for revenue recognition accuracy

• Review contracts for non-standard terms and correctly invoice and account for revenue recognition accordingly

• Ensure timely collection of payments and negotiate with clients in non-payment cases

• Manage accounts receivable, including accurate cash application and monitoring of collections

• Work with customers and our Sales team to address non-payment and other collections issues

• Ensure high-quality invoicing and collection procedures that comply with the law and stay updated on industry and legislative changes

• Ensure the company's standard invoicing templates are in place for every customer

• Drive process improvements and efficiencies in the order to cash cycle; identify better controls to ensure accurate reporting of related financial metrics

• Lead oversight of invoicing operations through Salesforce, using KPI tracking to ensure opportunities are efficiently processed, workflows are optimized, and revenue recognition timelines are met.

• Provide weekly reporting of invoice totals, aging totals, cash receipts, and invoice adjustments

• Provide regular updates on collection efforts and DSO reporting to management

• Support month-end close reporting requirements related to A/R, deferred revenue, and bad debt

• Prepare monthly, quarterly, annual, and ad-hoc forecasting reports

• Assist in researching and resolving account discrepancies

• Provide supporting documentation for audits

• Maintain confidentiality of all organizational information

• Performs other duties and responsibilities as assigned

Shift Schedule: 11:00 PM - 8:00 AM (Night Shift)
Office Days: Hybrid. Strictly one (1) office day a week in BGC.

Skills and Qualifications

• Bachelor's degree in Accounting or Finance, or equivalent experience

• You have 5+ years in billing operations and 3+ years as a supervisor or manager with direct reports, preferably with 2+ years of accounting or finance experience at a SaaS company

• Experienced with NetSuite and Stripe (or similar platforms)

• Advanced Excel skills

• Experienced with ticketing softwares (Zendesk is a plus!)

• You have a strong background in Accounting and Finance with a solid understanding of US GAAP and basic revenue recognition standards (proven experience working with US clients)

• You are action-oriented with outstanding written and oral English communication skills and a customer service mindset

• While this is a Hybrid role, employees must be based in Metro Manila and work from within Metro Manila due to operational requirements.

What we offer:

• Competitive compensation package!

• Hybrid work setup! Enjoy the flexibility of working from home 4 days a week (Must live and work within Metro Manila)

• Full HMO coverage after 6 months from PhilCare!

• Competitive compensation package inclusive of night differential and allowances!

• Opportunities for growth and development - be part of a high-performing, collaborative global team where your work makes an impact.

Interview Process

• Initial Interview with Exypnox

• Aptitude and English Test

• Background Check & Client Interviews

About Exypnox and NinjaOne:

Exypnox is the local partner of NinjaOne, a fast-growing SaaS company transforming IT operations.

NinjaOne is a leading unified IT management platform that helps MSPs and IT teams automate, manage, and resolve endpoint tasks from one modern, intuitive system. This simplifies workflows, boosts technician efficiency, and improves user satisfaction.

Trusted by over 40,000 customers worldwide, NinjaOne is consistently ranked #1 in customer support and has been recognized as the top-rated software in its category on G2 and Gartner Digital Markets for more than three years.