Provisioning Specialist | Hybrid | Mid-Shift

Exypnox Inc; Taguig; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid work setup (4 days WFH)

Full HMO after 6 months

Night differential & allowances

Growth opportunities

Job summary

Exypnox Inc. is seeking a Provisioning Specialist to enhance customer onboarding by managing provisioning for third-party products, ensuring accuracy, and following established procedures.

The role involves account setup, user management, data handling, and continuous improvement of provisioning workflows. Hybrid work, with one office day in BGC and four days remote, is offered."

Responsibilities

• Account Setup and Configuration: manage creation and configuration of user accounts for new clients with accurate features and permissions.
• User Management: monitor and maintain user accounts, including role assignments and access rights.
• Data Management: ensure accuracy and security of customer data during provisioning.
• Process Improvement: identify and implement provisioning workflow improvements and assist with subscription management.
• Troubleshooting and Support: act as primary contact for provisioning issues and provide ongoing user support.
• Reporting and Analytics: generate reports on provisioning activities and user metrics.
• Billing Cross training and support during month end.
• Other duties as needed

Job description

As a Provisioning Specialist, you will be essential in enhancing our customer onboarding experience and ensuring clients fully leverage our IT management platform. You will manage the provisioning process for various third-party products, requiring diligence in accuracy and adherence to established procedures.

Key Responsibilities:

• Account Setup and Configuration: Manage the creation and configuration of user accounts for new clients, ensuring all necessary features and permissions are accurately assigned. Follow the unique provisioning processes for each third-party product to provide customers with appropriate access. Our SLA is within one business day.

• User Management: Monitor and maintain user accounts, including role assignments, permissions, and access rights. Handle requests for account modifications, ensuring accuracy.

• Data Management: Ensure the accuracy and security of customer data throughout the provisioning process. Assist in migrating customer data into the SaaS platform as needed, adhering to best practices for data integrity.

• Process Improvement: Identify and implement improvements to provisioning workflows to enhance efficiency and user experience. As you gain proficiency, assist with subscription management to contribute to smoother operations.

• Troubleshooting and Support: Act as the primary point of contact for provisioning-related issues, resolving problems promptly to minimize disruption. Provide ongoing support to users, addressing questions and concerns about account access and functionality.

• Reporting and Analytics: Generate reports on provisioning activities and user metrics to identify trends and areas for improvement. Analyze data to support decision‑making processes related to customer success and account management.

• Billing Cross training and support during the month end.

• Other duties as needed

Hybrid Work Set-up:

1 office day in BGC, 4 days work from home per week!

Shift Schedule:

4:00PM - 1:00AM, Monday to Friday

Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field

• 1–3 years of experience in provisioning, onboarding, or a similar role

• Familiarity with tools such as Autotask, CrowdStrike, Bitdefender, and ServiceNow is a plus

• Basic understanding of Salesforce

• Experience using Excel and Zendesk

• Strong attention to detail with high accuracy in data entry

• Experience handling large volumes of transactional data, including trend analysis and variance resolution

• Excellent interpersonal, verbal, and written communication skills

• Ability to organize information clearly and respond effectively to questions

• Strong ability to work in a fast‑paced environment, prioritize tasks, and manage multiple responsibilities

• Excellent analytical thinking and problem‑solving skills

• Knowledge of data privacy regulations such as GDPR is a plus

• employees must be based in Metro Manila and work from within Metro Manila

What we offer:

• Competitive compensation package!

• Hybrid work set‑up! Enjoy the flexibility of working from home 4 days a week (Must live and work within Metro Manila)

• Full HMO coverage after 6 months from PhilCare!

• Competitive compensation package inclusive of night differential and allowances!

• Opportunities for growth and development — be part of a high‑performing, collaborative global team where your work makes an impact.

Interview Process:

• Initial Interview with Exypnox

• Aptitude and English Test

• Background Check & Client Interview

About Exypnox and NinjaOne:

Exypnox is the local partner of NinjaOne, a fast‑growing SaaS company transforming IT operations.

NinjaOne is a leading unified IT management platform that helps MSPs and IT teams automate, manage, and resolve endpoint tasks from one modern, intuitive system. This simplifies workflows, boosts technician efficiency, and improves user satisfaction.

Trusted by over 40,000 customers worldwide, NinjaOne is consistently ranked #1 in customer support and has been recognized as the top‑rated software in its category on G2 and Gartner Digital Markets for more than three years.