Billing Operations Lead: Process Improvement & Liaison

SPX Express; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX Express in Manila is seeking a Billing Specialist to implement process improvements for reverse billing tools, facilitate weekly provider meetings, and own all billing queries, follow ups, issue resolution, and escalations.

You will validate billings against contractual rates and Philippine laws, send Statements of Account, resolve disputes, and drive PR/PO processes after validation while keeping agencies informed.

Qualifications

• With at least a year experience handling Billing, preferably with background in the E-Commerce Industry.
• Excellent communication & interpersonal skills both verbal and written.
• Able to develop solutions and communicate across the organization in an effective manner.
• Able to clearly identify and define issues that are being raised via emails and make necessary recommendations.
• Able to efficiently organizes own time, assess priorities within own area of work, and work under tight deadlines with a high level of commitment.

Responsibilities

• Implement process improvements for reverse billing tools
• Facilitate weekly meetings with provider to collaborate on all issues
• Will be the account owner for all queries, billing follow ups, issue resolution, and escalations
• Validate all billings according to SPX contractual rates and Philippine government laws
• Confirm all billings within KPI and send Statements of Account regularly
• Resolve all disputed invoices
• Begin the PR/PO process after validation
• Keep agencies in the loop for each progress in PR/PO process
• Act as a liaison among manpower agencies, internal approvers, and Corporate Finance

Skills

Billing experience

Communication skills

Time management

Problem solving

Job description

SPX Express in Manila is seeking a Billing Specialist to implement process improvements for reverse billing tools, facilitate weekly provider meetings, and own all billing queries, follow ups, issue resolution, and escalations.

You will validate billings against contractual rates and Philippine laws, send Statements of Account, resolve disputes, and drive PR/PO processes after validation while keeping agencies informed.