Billing Control Specialist: Accurate Billing & Data Quality

AboitizPower; Panabo; On-site; PHP 279,000 - 469,000; Full time

Job summary

Davao Light and Power Co., Inc. is seeking a Billing Control Specialist to ensure accurate and timely customer billings, resolve billing issues, and manage batch processing.

You will collaborate with North Davao Customer Services to improve service delivery and support operational excellence. Your role involves validating usage trends, handling back-billing under ERC rules, and generating performance reports while aligning with ISO IMS and AMS standards.

Qualifications

• University/College graduate of BS Commerce, Engineering, or BSE major in Mathematics.
• At least 2 years of professional experience, preferably using automated Revenue Management Department systems.

Responsibilities

• Ensure all customer accounts are billed accurately and promptly every cycle by validating usage trends and resolving abnormalities.
• Process daily batch bill-computations and retrieve/post collection data to the Accounts Receivable master files.
• Resolve billing complaints and queries referred by CSRs and the Call Center, preparing adjustments or conducting customer visits when necessary.
• Prepare back-billing computations and letters for under-billed accounts in compliance with ERC rules and negotiate payment arrangements.
• Prepare operational performance reports and ensure compliance with ISO IMS, AMS, and other implemented management systems.

Skills

Revenue management systems

CC&B

Billing data control

Root cause analysis

Regulatory compliance

Records administration

Education

BS Commerce, Engineering, or BSE Mathematics

Tools

CC&B

MDM

Discoverer

Enterprise Architecture

Job description

Davao Light and Power Co., Inc. is seeking a Billing Control Specialist to ensure accurate and timely customer billings, resolve billing issues, and manage batch processing.

You will collaborate with North Davao Customer Services to improve service delivery and support operational excellence. Your role involves validating usage trends, handling back-billing under ERC rules, and generating performance reports while aligning with ISO IMS and AMS standards.