Billing Control Specialist

AboitizPower; Panabo; On-site; PHP 279,000 - 469,000; Full time

Job summary

Davao Light and Power Co., Inc. is seeking a Billing Control Specialist to ensure accurate and timely customer billings, resolve billing issues, and manage batch processing.

You will collaborate with North Davao Customer Services to improve service delivery and support operational excellence. Your role involves validating usage trends, handling back-billing under ERC rules, and generating performance reports while aligning with ISO IMS and AMS standards.

Qualifications

• University/College graduate of BS Commerce, Engineering, or BSE major in Mathematics.
• At least 2 years of professional experience, preferably using automated Revenue Management Department systems.

Responsibilities

• Ensure all customer accounts are billed accurately and promptly every cycle by validating usage trends and resolving abnormalities.
• Process daily batch bill-computations and retrieve/post collection data to the Accounts Receivable master files.
• Resolve billing complaints and queries referred by CSRs and the Call Center, preparing adjustments or conducting customer visits when necessary.
• Prepare back-billing computations and letters for under-billed accounts in compliance with ERC rules and negotiate payment arrangements.
• Prepare operational performance reports and ensure compliance with ISO IMS, AMS, and other implemented management systems.

Skills

Revenue management systems

CC&B

Billing data control

Root cause analysis

Regulatory compliance

Records administration

Education

BS Commerce, Engineering, or BSE Mathematics

Tools

CC&B

MDM

Discoverer

Enterprise Architecture

Job description

Job ID: 4398
Location: Panabo
Company: Davao Light and Power Co., Inc.
Department: DLPC North Davao Customer Services Department
Employment Type: Probationary
Work Arrangement: On-Site

Billing Control Specialist

Location: Tagum City, Philippines
Job Level: Professional
Business Unit: Davao Light and Power Co., Inc.

Power your future with AboitizPower.

As Billing Control Specialist, you will ensure the prompt and accurate billing of all customers, resolve billing issues and complaints, and process database-related operational batch processes and contribute directly to transforming energy for a better world. You will work closely with the North Davao Customer Services Department to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities Will Be

• Ensure all customer accounts are billed accurately and promptly every cycle by validating usage trends and resolving abnormalities.
• Process daily batch bill-computations and retrieve/post collection data to the Accounts Receivable master files.
• Resolve billing complaints and queries referred by CSRs and the Call Center, preparing adjustments or conducting customer visits when necessary.
• Prepare back-billing computations and letters for under-billed accounts in compliance with ERC rules and negotiate payment arrangements.
• Prepare operational performance reports and ensure compliance with ISO IMS, AMS, and other implemented management systems.

To Succeed In This Role, We Need Someone Who

• Demonstrates proficiency in Business Process and Tools (RMD), specifically CC&B, MDM, Discoverer, and Enterprise Architecture (Level 3).
• Has strong skills in Revenue Case Management, including CC&B routing of cases and complaints management (Level 3).
• Is proficient in Billing Data Control and Variance Analysis, specifically Root Cause Analysis (Level 3).
• Possesses expert knowledge in Billing Management, including Billing Guidelines and Procedures (Level 3).
• Maintains standards in Regulatory and Compliance, specifically Magna Carta, DSOAR, and other regulatory requirements (Level 3).
• Manages Information/Records Administration to ensure proper handling (Level 3).

What You Will Need

Education & Experience:

• University/College graduate of BS Commerce, Engineering, or BSE major in Mathematics.
• At least 2 years of professional experience, preferably using automated Revenue Management Department systems.

Technical / Functional Skills

• Basic Awareness on Safety and Health (Level 2).
• Basic Awareness on Environmental Management (Level 2).
• Hazardous Chemical/ Materials Handling (Level 1).
• Electrical Safety (Level 1).
• Basic Awareness on Asset Management System (AMS) (Level 1).

Our Culture & Commitment to You: Powering Your Future

At AboitizPower, We Honor You Not Just As a Professional, But As a Person. Our Promise Is To Provide a Workplace Where You Can Thrive Through

• Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
• Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
• Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
• Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
• Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

AboitizPower is the holding company for the Aboitiz Group's investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Together, let's power your future.