Billing Care Specialist - Global Support Team

hosting.com; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

hosting.com in the Philippines is seeking a Billing Support specialist to respond to customer and internal billing queries, process refunds and credits, and coordinate with Finance to reconcile payments. The role requires strong numeracy, clear written communication, and experience with CRM and billing tools to maintain accurate records and prevent disputes.

You will work in a fast-paced environment focused on accuracy and customer satisfaction, with opportunities to improve processes and

Qualifications

• Experience in customer support billing
• Strong numeracy and attention to detail
• Clear written communication; ability to explain billing clearly
• Familiarity with CRM and billing tooling
• Basic Excel skills for reconciliations and tracking

Responsibilities

• Provide clear and accurate responses to customer and internal billing queries, including invoices, charges and payment methods
• Process refunds, credits and billing adjustments in line with policies; coordinate with Finance to reconcile payments and resolve discrepancies; identify recurring issues and suggest improvements

Skills

Numeracy

Attention to detail

Written communication

Customer service

IT familiarity

Tools

CRM software

Billing tools

Excel

Job description

hosting.com in the Philippines is seeking a Billing Support specialist to respond to customer and internal billing queries, process refunds and credits, and coordinate with Finance to reconcile payments. The role requires strong numeracy, clear written communication, and experience with CRM and billing tools to maintain accurate records and prevent disputes.

You will work in a fast-paced environment focused on accuracy and customer satisfaction, with opportunities to improve processes and