Billing and Collections Assistant - Cebu based

The Philippine Daily Inquirer, Inc.; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

The Philippine Daily Inquirer, Inc. in Cebu is seeking a Billing and Collections Assistant to support billing attachments, invoicing, and collections, ensuring accuracy and timely processing.

You will respond to customer inquiries, coordinate with sales, monitor AR aging, prepare statements, and contribute to process improvements and audits to safeguard financial records.

Responsibilities

• Monitors the completeness of billing attachments for each campaign and coordinates with the sales team for questions and pending documents
• Validates billing data and contracts for accuracy and completeness before processing; prepares the sales invoices after validation
• Assists in verifying and reconciling billing discrepancies or errors
• Schedules delivery of Sales Invoices to clients and monitors received billing statements
• Ensures accuracy of transactions in the invoice monitoring or accounting system
• Responds to customer inquiries regarding billing issues and dictionaries with internal teams to resolve disputes
• Maintains accurate billing records and supports the finance team in preparing reports
• Identifies areas for process improvements in the billing workflow and supports audits and compliance

Job description

Billing and Collections Assistant - Cebu based

Key Responsibilities

Billing & Invoicing

• Monitors the completeness of billing attachments for each campaign. Coordinates with the sales team for questions and pending documents
• Validates billing data and contracts for accuracy and completeness before processing. Prepares the sales invoices after completing the validation process.
• Assist in verifying and reconciling billing discrepancies or errors.
• Schedules delivery of Sales Invoices to clients and Monitoring of received billing statements delivered.
• Ensures accuracy of transactions in the invoice monitoring or the accounting system

Collections

• Verify incoming bank and check payments and issue collection receipts in a timely manner. Ensure accurate and timely posting of transactions in the company’s records
• Monitor the Accounts Receivable (AR) aging report daily to identify and flag accounts for follow-up and escalation.
• Prepare Statements of Account for all assigned clients. Initiate regular reconciliation with key accounts.
• Serve as the first point of contact for customer inquiries regarding their outstanding balances, and route complex disputes or payment negotiations to the Assistant Manager for Billing and Collections.

Customer Support & Communication

• Responds to customer inquiries regarding billing issues, discrepancies, and account statuses.
• Communicates with internal teams to resolve billing disputes or errors.
• Provides billing statements and reports to customers upon request.
• Ensures regular coordination with clients to secure updated client information necessary for billing

Financial & Administrative Support

• Assists in maintaining accurate billing records and documentation.
• Supports the finance team in preparing reports and financial documents.
• Maintains confidentiality of customer and financial information

Compliance & Process Improvement

• Ensures compliance with company policies, financial regulations, and industry standards.
• Reports delays in sales-related attachments or noncompliance with policies, when identified. Provides relevant details for incident review.
• Assists in identifying areas for process improvements in the billing workflow.
• Supports audits and provides necessary documentation when needed.