Bilingual Tech Support Supervisor – Spanish

Private Advertiser; Taguig; Hybride; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Private Advertiser is seeking a Supervisor to lead the day-to-day operations of its customer support teams. You will guide staff, set goals, delegate tasks, and manage schedules to ensure consistent, high-quality service across shifts.

As SME, you will troubleshoot, monitor performance metrics, and drive continuous improvement while maintaining HIPAA compliance and data security. Spanish language proficiency and prior supervisory experience are required.

Qualifications

• Spanish language proficiency is required.
• High school diploma or GED required; AA or Bachelor's degree preferred.
• 3+ years as Senior Support Technician, or 1+ year supervisory experience.
• Experience in customer service, call center, or clinical environment preferred.
• Strong leadership, coaching and team-management abilities.
• Proficient in Word, Excel and Outlook.
• Detail-oriented with strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills to collaborate across teams.
• Excellent verbal and written communication to engage stakeholders.

Responsabilités

• Supervise daily operations of assigned team(s), set goals, delegate tasks, and manage schedules.
• Maintain 24/7 call coverage and workforce schedules for timely issue resolution.
• Analyze operational metrics and communicate insights to management.
• Ensure compliance with policies, HIPAA, and other regulatory standards when handling health information.
• Review and improve processes to drive continuous improvement.
• Serve as SME and provide guidance on products, systems, and troubleshooting.
• Conduct performance audits and monitor service quality to meet standards.
• Provide leadership, coaching, and performance management for team members.
• Perform administrative and operational support to ensure departmental objectives.
• Foster a customer-focused culture with high-quality service and escalation resolution.

Connaissances

Spanish speaking proficiency

Leadership and people management

Analytical and problem-solving

Multi-tasking and prioritization

Interpersonal collaboration

Microsoft Office (Word, Excel, Outlook

Verbal and written communication

Formation

High school diploma or GED

Associate's or Bachelor's degree preferred

Outils

Microsoft Office

Description du poste

Private Advertiser is seeking a Supervisor to lead the day-to-day operations of its customer support teams. You will guide staff, set goals, delegate tasks, and manage schedules to ensure consistent, high-quality service across shifts.

As SME, you will troubleshoot, monitor performance metrics, and drive continuous improvement while maintaining HIPAA compliance and data security. Spanish language proficiency and prior supervisory experience are required.