Bilingual Tech Support Pro — Spanish/English ISP Help

UnifyCX; Quezon City; On-site; PHP 335,000 - 446,000; Full time

Job summary

unifyCX is seeking a Spanish-bilingual Technical Support Representative to assist Spanish-speaking customers in the Philippines. You will help with internet service, connectivity, equipment, and account concerns while troubleshooting technical issues.

You will communicate clearly in both Spanish and English, document interactions, and meet quality targets. The role requires ISP experience and call center work, and is onsite in Quezon City with rotating schedules.

Qualifications

• At least 1 year of Technical Support experience in ISP.
• Fluent Spanish and strong English communication (written and verbal).
• At least 1 year in a call center/BPO environment.
• High school diploma or equivalent.
• Strong technical troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with de-escalation ability.
• Experience using CRM tools, ticketing systems, and basic computer applications.
• Able to troubleshoot internet connectivity, Wi-Fi, modem/router, and related ISP issues.
• Able to meet performance, productivity, quality, and customer satisfaction targets.
• Willing to work onsite with rotating/flexible schedules.

Responsibilities

• Assist customers with internet service, connectivity, equipment, and account concerns.
• Troubleshoot and resolve technical issues efficiently.
• Provide clear and professional support in both Spanish and English.
• Handle escalated concerns with empathy and professionalism.
• Recommend appropriate services, upgrades, or solutions when applicable.
• Accurately document customer interactions and troubleshooting steps.
• Meet customer satisfaction, quality, and productivity targets.
• Navigate multiple systems while assisting customers.

Skills

Spanish (Fluent)

English (Proficient)

Technical support

ISP knowledge

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

unifyCX is seeking a Spanish-bilingual Technical Support Representative to assist Spanish-speaking customers in the Philippines. You will help with internet service, connectivity, equipment, and account concerns while troubleshooting technical issues.

You will communicate clearly in both Spanish and English, document interactions, and meet quality targets. The role requires ISP experience and call center work, and is onsite in Quezon City with rotating schedules.