Bilingual Tech Support Pro (Danish/English) - Cybersecurity

Fideo Intelligence

Philippines

On-site

PHP 2,159,160 - 3,454,657

Full time

14 days+

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Job summary

VIPRE Security Group is seeking a Danish and English speaking Technical Support Agent to provide first-line technical support during Danish office hours. You will assist customers via phone, tickets, and live chat, across Danish and English channels, with empathy and clear communication.

Join a collaborative global support team, identify issues, provide troubleshooting steps, and escalate when needed. A strong customer-first approach and willingness to learn new systems are essential for success.

Qualifications

Fluent Danish and English in written and spoken communication.
Experience in professional customer-facing English/Danish environments.
Calm, patient, and empathetic approach when helping customers under pressure.
Genuine interest in solving customer problems.
Ability to build respectful relationships with colleagues and customers.
Strong time management, attention to detail, and reliability.
Ability to work independently and as part of a team.
Willingness to learn new systems, products, and processes quickly.

Responsibilities

Provide first-line technical support to customers via phone, tickets, and live chat.
Support Danish and English speaking customers across multiple channels.
Identify customer goals and determine the nature of the issue; gather steps taken.
Reproduce reported issues where appropriate and offer troubleshooting steps.
Escalate unresolved or complex issues to second-line with clear notes.
Monitor for emerging customer-impacting issues and share improvement ideas.
Collaborate with regional/global support teams and contribute to knowledge sharing.