Bilingual Tech Support Agent (Danish/English) – Cybersecurity

Human Ventures, LLC.

Philippines

On-site

PHP 963,255 - 1,376,078

Full time

14 days+

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Job summary

VIPRE Security Group is seeking a Danish and English-speaking Technical Support Agent to provide first-line technical support during Danish office hours. You will assist customers via phone, chat, and tickets, guiding them through troubleshooting steps and documentation to resolve issues.

Ideal candidates have 3+ years in technical support, strong bilingual communication, and experience with Windows/macOS/Linux and VPNs.

Qualifications

Strong written and verbal communication in Danish and English.
Experience using Danish and English in a professional customer-facing environment.
Calm, patient and empathetic approach when supporting customers.

Responsibilities

Provide first-line technical support to customers via phone, tickets and live chat.
Support Danish and English speaking customers across multiple channels.
Escalate unresolved issues to second-line with clear notes and context.
Identify customer goals and reproduce issues where appropriate.
Offer troubleshooting steps and link to articles or documentation.