Bilingual Player Support Agent - On Site (Makati)

Side; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

Side is looking for passionate Player Support Representatives to join their team in Makati, where you will assist players by resolving inquiries through various communication channels.

Your role will be essential in ensuring a smooth gaming experience for players. The ideal candidate should be bilingual in English and one other language such as French, Italian, German, Spanish, or Portuguese.

Applicants must enjoy gaming and be prepared to work on-site during the day shift.

Qualifications

• Fluent in English and one of the following: French, Italian, German, Spanish, or Portuguese.
• Must be willing to work ON SITE at Makati City on a Day Shift Schedule.
• Experience with ticketing systems preferred.

Responsibilities

• Respond promptly to player inquiries via email, chat, and callback.
• Diagnose and troubleshoot player problems efficiently.
• Guide users through product features and functionality.
• Document recurring technical issues and escalate as necessary.

Skills

Problem-solving

Empathy

Concise communication

Adaptability across games and tools

Tools

Zendesk

Salesforce

Job description

Side is looking for passionate Player Support Representatives to join their team in Makati, where you will assist players by resolving inquiries through various communication channels.

Your role will be essential in ensuring a smooth gaming experience for players. The ideal candidate should be bilingual in English and one other language such as French, Italian, German, Spanish, or Portuguese.

Applicants must enjoy gaming and be prepared to work on-site during the day shift.