Bilingual Game Support Agent (FR/EN)

Amber Studio Group; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Amber Studio Group in Manila is seeking a Player Support agent to assist live game players with account settings, gameplay questions, purchasing, and basic troubleshooting. You will engage with the community and collect feedback to improve services.

The role emphasizes culture, empathy, and proactive problem solving in a fast paced environment. Evening shifts or flexible hours may apply for local operations, with opportunities for growth and training.

Qualifications

• Native level of fluency in written and spoken French.
• High level of fluency in written and spoken English.
• At least 1 year of working experience in customer service, player support, or contact center.
• Hands-on experience with contact center processes and multilingual support.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather relevant data from the players, understand the root cause, and offer personalized solutions.
• Constantly keeping yourself updated in terms of game/features/design/procedural changes.
• Be in tune with the project’s productivity and quality targets.
• Carefully check the backlog and report negative trends as soon as possible.
• Maintain healthy KPI results on a daily/weekly/monthly basis.

Skills

French

English

Customer service experience

Multilingual support

Video games knowledge

Problem solving

Job description

Amber Studio Group in Manila is seeking a Player Support agent to assist live game players with account settings, gameplay questions, purchasing, and basic troubleshooting. You will engage with the community and collect feedback to improve services.

The role emphasizes culture, empathy, and proactive problem solving in a fast paced environment. Evening shifts or flexible hours may apply for local operations, with opportunities for growth and training.