Bilingual Patient Tech Support Specialist

Dexcom Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Job summary

Dexcom Inc. is seeking a Customer Account Support Specialist to assist patients and healthcare professionals with Dexcom mobile apps, cloud software and hardware. You will respond to inquiries, troubleshoot issues, and document interactions to ensure high-quality support.

Work in a dynamic team focused on empathy, accuracy, and patient confidentiality, with opportunities for growth and global impact in CGM technology.

Qualifications

• Minimum 2-4 years of related customer/technical support experience.
• Fluency in English and Spanish language, both written and oral.
• Strong problem-solving and communication skills.

Responsibilities

• Provide troubleshooting for Dexcom mobile apps, cloud software and hardware.
• Serve as first point of contact for patients and healthcare professionals.
• Handle calls, emails and forms with clear guidance and empathy.
• Document and analyze patient data and coordinate with departments.

Skills

Customer support

English fluency

Spanish fluency

Troubleshooting

Windows OS

Mac OS

Education

High School diploma

Tools

CRM software

Cloud reporting

Job description

Dexcom Inc. is seeking a Customer Account Support Specialist to assist patients and healthcare professionals with Dexcom mobile apps, cloud software and hardware. You will respond to inquiries, troubleshoot issues, and document interactions to ensure high-quality support.

Work in a dynamic team focused on empathy, accuracy, and patient confidentiality, with opportunities for growth and global impact in CGM technology.