Bilingual Customer Tech Support Specialist

Dexcom Philippines; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Comprehensive benefits program

Career development

Tuition reimbursement

Growth opportunities

Job summary

Dexcom is seeking a Customer Account Support Specialist in Manila to assist patients and healthcare professionals with product and service inquiries, troubleshoot issues, and maintain accurate records. You will work closely with the Dexcom team to provide high-quality support across mobile apps, cloud reporting, and devices.

The role demands bilingual English/Spanish communication, strong problem-solving and empathy, and flexibility to work a rotating schedule including evenings and weekends.

Qualifications

• 1+ years of relevant customer/technical support experience.
• Fluency in English and Spanish (written and spoken).
• Proficient with Windows and macOS and major web browsers.
• Experience supporting mobile apps (iOS/Android) and cloud reporting systems.
• Willingness to work rotating shifts including evenings, holidays and weekends.

Responsibilities

• Handle patient inquiries and concerns related to Dexcom products and services.
• Access and update patient accounts in computer systems.
• Provide technical support and training to patients and healthcare providers.
• Be the first point of contact for patients and medical professionals; coordinate with Advocacy to maintain records.
• Document data, send replacements/samples, and perform follow-ups per standards.
• Participate in new product training and ensure QA/regulatory compliance.
• Maintain high-quality support standards and assist in meetings as required.

Skills

English fluency

Spanish fluency

Troubleshooting

Customer service

Phone etiquette

Communication

Empathy

Problem solving

Flexible hours

Education

High School diploma/certificate or equivalent

Tools

Windows/macOS

Major web browsers

Cloud reporting systems

Mobile apps support (iOS/Android)

Job description

Dexcom is seeking a Customer Account Support Specialist in Manila to assist patients and healthcare professionals with product and service inquiries, troubleshoot issues, and maintain accurate records. You will work closely with the Dexcom team to provide high-quality support across mobile apps, cloud reporting, and devices.

The role demands bilingual English/Spanish communication, strong problem-solving and empathy, and flexibility to work a rotating schedule including evenings and weekends.