Bilingual Guest Experience Lead (Japanese/English)

Viventis Search Asia; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

25 days paid leave credits

13th month pay (local)

Free daily buffet meal

Free parking

Property discounts

Retirement plan

Discretionary bonuses

Job summary

Hammerjack Pty Ltd is hiring a Guest Services Liaison in a luxury hotel setting. The role serves as a bridge between Japanese guests and hotel facilities, ensuring an exceptional guest experience with professional service for internal and external customers.

Key duties include translating between English and Japanese during meetings, orienting Japanese guests to the hotel, assisting with in-room check-in, and coordinating with Front Office and other departments to meet guest needs.

Qualifications

• Degree holder in any field or equivalent professional training.
• 5 years work experience in a 5-star hotel including 3 years in Front Office.
• Minimum 2 years experience in the same capacity.

Responsibilities

• Act as liaison to team members and external customers for Japanese-related concerns.
• Perform oral translation in English and Japanese during meetings.
• Facilitate Japanese guest orientation and in-room check-in.
• Coordinate with hotel departments to fulfill guest requests.
• Build rapport with Japanese guests and report feedback to management.
• Attend briefings and uphold the client\'s standards.

Skills

5 years in 5-star hotel

Front Office experience

English and Japanese fluency

Education

Bachelor's degree or equivalent

Job description

Hammerjack Pty Ltd is hiring a Guest Services Liaison in a luxury hotel setting. The role serves as a bridge between Japanese guests and hotel facilities, ensuring an exceptional guest experience with professional service for internal and external customers.

Key duties include translating between English and Japanese during meetings, orienting Japanese guests to the hotel, assisting with in-room check-in, and coordinating with Front Office and other departments to meet guest needs.