Bilingual Customer Support Specialist (Russian/English)

Flatworld Solutions (Philippines), Inc.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Flatworld Solutions (Philippines), Inc. in Metro Manila is seeking a bilingual Customer Support Specialist fluent in Russian and English to handle email and phone inquiries, resolve discrepancies by coordinating with vendors, and escalate complex issues to clients.

You will use Microsoft Dynamics to manage accounts and ensure accurate responses. You will maintain meticulous records of all interactions and provide professional, timely support, leveraging strong communication skills and attention

Qualifications

• Excellent written and spoken Russian and English.
• Experience with Microsoft Dynamics is a strong advantage.
• Strong comprehension and attention to detail.
• Consistent and reliable attendance record.

Responsibilities

• Email Support (80%): handle inquiries via Microsoft Dynamics and respond professionally and accurately.
• Outbound Calls (15%): follow-up with customers and verify reservation details.
• Inbound Calls (5%): assist customers and provide effective solutions.
• Contact vendors by phone or email to resolve mismatches in customer details.
• Escalate complex issues to the client and document all interactions.

Skills

Russian language

English language

Microsoft Dynamics

Tools

Microsoft Dynamics

Job description

Flatworld Solutions (Philippines), Inc. in Metro Manila is seeking a bilingual Customer Support Specialist fluent in Russian and English to handle email and phone inquiries, resolve discrepancies by coordinating with vendors, and escalate complex issues to clients.

You will use Microsoft Dynamics to manage accounts and ensure accurate responses. You will maintain meticulous records of all interactions and provide professional, timely support, leveraging strong communication skills and attention