Bilingual Customer Support Specialist Fintech for Dining

Qlub; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

qlub is a fast-scaling fintech company redefining how restaurants run, and we’re building vibrant teams in the Philippines to support growth and smooth payments at the table.

As our Customer Support Specialist in the Philippines, you’ll respond to inquiries, troubleshoot issues, and collaborate with the Operations team to ensure fast, friendly resolutions for merchants and diners alike. Mandarin-speaking is required to liaise with Chinese-speaking associates.

Qualifications

• 1–2 years of experience in customer support.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Mandarin speaking is required to liaise with Chinese-speaking associates.

Responsibilities

• Respond to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.

Skills

Customer support experience

Communication skills

Multitasking

Problem solving

Customer-focused

Flexible hours

Mandarin speaking

Job description

qlub is a fast-scaling fintech company redefining how restaurants run, and we’re building vibrant teams in the Philippines to support growth and smooth payments at the table.

As our Customer Support Specialist in the Philippines, you’ll respond to inquiries, troubleshoot issues, and collaborate with the Operations team to ensure fast, friendly resolutions for merchants and diners alike. Mandarin-speaking is required to liaise with Chinese-speaking associates.