Bilingual Customer Research Analyst (Japanese)

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Flexible hybrid work

IT equipment

HMO coverage Day 1

Retirement package

Life and accident insurance

PTO 24 days + 6

Annual merit increase

Job summary

Reed Elsevier Philippines seeks a bilingual Analyst to perform web-based research on technology-driven firms and validate patent data by assigning records to the correct owners and verifying legal validity and remaining lifetime.

You will focus on Japanese records, act as the Japanese expert for the Harmonization Team, and ensure data quality across global patent information while collaborating with US and international teams.

Qualifications

• Bachelor's degree or higher required.
• JLPT N1 certification is mandatory.
• Ability to read Kanji and Hiragana at an intermediate to advanced level.
• Experience in research, data quality and analysis preferred.
• Strong organizational, analytical, and problem-solving skills are essential.
• Ability to work independently and with multinational teams across time zones.
• Ability to summarize details clearly for management.
• Ability to learn and apply enterprise AI tools for workflows.

Responsibilities

• Process patent records/information primarily in Japanese.
• Serve as Japanese Expert for Harmonization Team queries.
• Conduct internet research to ensure data quality in patents globally, with focus on Japanese documents.
• Identify patent ownership through corporate structures, M&A, spin-offs, and patent transactions.
• Perform quality control to ensure accuracy and reliability of data.
• Validate and update customer information in Harmonizer Tool.
• Maintain data standards and SLAs, and communicate task progress.

Skills

JLPT N1

Japanese Kanji/Kana

Research/Data quality

Analytical skills

Independent worker

Team collaboration

Communication to management

Adaptability

AI tools familiarity

Education

Bachelor's degree

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO Coverage starting from Day 1 for you and FOUR Free dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

A Bilingual Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Accountabilities:

• Primarily responsible for processing companies which patent records/ information are in Japanese
• Acts as Japanese Expert who is responsible in providing answers to Japanese-related patent questions coming from the Harmonization Team
• Data Quality – Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Japanese documents/ information
• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
• Conduct quality control measures to ensure data is highly accurate and reliable
• Responsible for validating, updating and verifying customer information in the Harmonizer Tool
• Ensure updates or changes in customer database are accurate and are meeting quality standards
• Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
• Identify future process improvements to further improve team or individual performance
• Effectively communicate with internal stakeholders and team members to foster collaboration
• Ensure data standards and SLAs are met
• Communicate effectively on the status of tasks and projects in progress

Qualifications:

• Bachelor’s degree holder
• JLPT N1 certification
• Intermediate to advanced reading proficiency in Kanji and Hiragana
• Experience in research, data quality and analysis (preferably as Bilingual analyst)
• Strong organizational, analytical, and problem-solving skills
• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
• Ability to provide detailed information and along with the ability to summarize effectively for management
• Ability to work under pressure and within an environment of constant change
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.