Bilingual AR Collections Analyst – Spanish

Amazon; Pasay; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Amazon Pasay is seeking a Sr. FinOps Analyst - Spanish Speaking, Global Accounts Receivable to support strategic customers, resolve billing issues, reconcile accounts and drive monthly collection targets.

The role requires native or fluent Spanish, strong Excel skills, and experience in AR. You will collaborate with cross-functional teams and adapt to shifting schedules to align with EMEA time zones and business needs.

Qualifications

• Bachelor's degree or equivalent experience
• Native or fluent proficiency in Spanish (written and verbal)
• Minimum 6 months of experience in customer service or customer-facing roles
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Excellent written and verbal communication skills in Spanish and English
• Demonstrated ability to work flexible schedules, including shifts
• Ability to prioritize tasks and manage multiple responsibilities with minimal supervision
• Experience working in fast-paced environments and meeting deadlines

Responsibilities

• Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues
• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables
• Managing internal and external Accounts Receivable inquiries
• Maintain customer relationships by responding timely and accurately to both internal and external questions and requests for information
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR
• Understand the pain points of customers and solve our customer’s problems
• Providing prompt, efficient, detailed, customer-oriented service to customers
• Escalating when appropriate to direct manager and/or senior leaders
• Keeping detailed notes, task creation and reminders in our collections tools
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Analyze trends and suggest process improvements
• Perform other projects and duties as required

Skills

Spanish language

Customer service

Microsoft Office

Bilingual English/Spanish

Education

Bachelor's degree

Tools

SAP

Oracle Financials

GetPaid

Job description

Amazon Pasay is seeking a Sr. FinOps Analyst - Spanish Speaking, Global Accounts Receivable to support strategic customers, resolve billing issues, reconcile accounts and drive monthly collection targets.

The role requires native or fluent Spanish, strong Excel skills, and experience in AR. You will collaborate with cross-functional teams and adapt to shifting schedules to align with EMEA time zones and business needs.