Global AR Collections Analyst (Spanish) – Cash Flow Impact

Amazon; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Amazon in the Philippines is seeking an AR Collections Analyst to support strategic customers by identifying and resolving billing issues, reconciling accounts, and driving monthly collection targets.

The role requires cross-functional collaboration, strong organizational skills, and the ability to work with cross-border teams from a dynamic, fast-paced environment. Onsite work in Pasay with EMEA time shifts and potential overtime; English and Spanish communication is essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Native or fluent proficiency in Spanish (written and verbal).
• Minimum 6 months of experience in customer service or customer-facing roles.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Excellent written and verbal communication skills in Spanish and English.
• Demonstrated ability to work flexible schedules, including shifts.
• Ability to prioritize tasks and manage multiple responsibilities with minimal supervision.

Responsibilities

• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

Skills

Spanish (fluent)

English (proficient)

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle Financials

GetPaid

Excel (macros/VBA)

Job description

Amazon in the Philippines is seeking an AR Collections Analyst to support strategic customers by identifying and resolving billing issues, reconciling accounts, and driving monthly collection targets.

The role requires cross-functional collaboration, strong organizational skills, and the ability to work with cross-border teams from a dynamic, fast-paced environment. Onsite work in Pasay with EMEA time shifts and potential overtime; English and Spanish communication is essential.