BI Lead: Dashboards, Data Strategy & Team Leadership

Valor Global, Inc.; Biñan; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Valor Global, Inc. is seeking a results-driven BI Lead to spearhead data and reporting initiatives. You will manage a team of data analysts, build dashboards for BPO metrics, and collaborate with operations leaders to drive performance and client satisfaction.

The role focuses on bridging raw data to actionable insights, ensuring data accuracy and timely delivery across reporting pipelines, and presenting complex data to senior management and clients.

Qualifications

• Bachelor's degree in Data Science, Computer Science, Statistics, Information Technology, Business Administration, or related field.
• 4–6 years of data analysis and BI experience, with 1–2 years in a lead role.
• Prior experience in BPO or contact center industry preferred.

Responsibilities

• Design, develop, and maintain scalable data models, reports, and dashboards (Power BI, Tableau) for client/internal stakeholders.
• Lead, mentor, and guide a team of BI/Data Analysts, overseeing daily tasks and development.
• Partner with Operations, Quality Assurance, and WFM to track KPIs and drive improvements.
• Ensure data accuracy, integrity, security, and timely delivery across reporting pipelines.
• Present insights and performance metrics clearly to senior management and clients.

Skills

SQL

Power BI

Tableau

Leadership

Communication

ETL

Data warehousing

Education

Bachelor's degree in Data Science or related field

Tools

SQL databases

Job description

Valor Global, Inc. is seeking a results-driven BI Lead to spearhead data and reporting initiatives. You will manage a team of data analysts, build dashboards for BPO metrics, and collaborate with operations leaders to drive performance and client satisfaction.

The role focuses on bridging raw data to actionable insights, ensuring data accuracy and timely delivery across reporting pipelines, and presenting complex data to senior management and clients.