Business Intelligence (BI) Lead

Valor Global, Inc.; Biñan; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Valor Global, Inc. is seeking a results-driven BI Lead to spearhead data and reporting initiatives. You will manage a team of data analysts, build dashboards for BPO metrics, and collaborate with operations leaders to drive performance and client satisfaction.

The role focuses on bridging raw data to actionable insights, ensuring data accuracy and timely delivery across reporting pipelines, and presenting complex data to senior management and clients.

Qualifications

• Bachelor's degree in Data Science, Computer Science, Statistics, Information Technology, Business Administration, or related field.
• 4–6 years of data analysis and BI experience, with 1–2 years in a lead role.
• Prior experience in BPO or contact center industry preferred.

Responsibilities

• Design, develop, and maintain scalable data models, reports, and dashboards (Power BI, Tableau) for client/internal stakeholders.
• Lead, mentor, and guide a team of BI/Data Analysts, overseeing daily tasks and development.
• Partner with Operations, Quality Assurance, and WFM to track KPIs and drive improvements.
• Ensure data accuracy, integrity, security, and timely delivery across reporting pipelines.
• Present insights and performance metrics clearly to senior management and clients.

Skills

SQL

Power BI

Tableau

Leadership

Communication

ETL

Data warehousing

Education

Bachelor's degree in Data Science or related field

Tools

SQL databases

Job description

Job Summary

We are looking for a results-driven Business Intelligence (BI) Lead to spearhead our data and reporting initiatives. In this role, you will bridge the gap between raw data and actionable operational insights. You will manage a team of data analysts, build robust dashboards for BPO metrics (such as AHT, CSAT, FCR, and utilization), and collaborate with operations leaders to drive performance, efficiency, and client satisfaction.

Key Responsibilities

• Design, develop, and maintain scalable data models, reports, and interactive dashboards (e.g., Power BI, Tableau) tailored to client and internal BPO stakeholders.

• Lead, mentor, and guide a team of BI/Data Analysts, overseeing daily tasks, deliverables, and professional development.

• Partner closely with Operations, Quality Assurance, and Workforce Management (WFM) teams to track Key Performance Indicators (KPIs) and identify process improvements.

• Ensure data accuracy, integrity, security, and timely delivery across all reporting pipelines.

• Present complex data insights, trends, and performance metrics clearly to senior management and external clients.

Qualifications & Requirements

• Education: Bachelor’s degree in Data Science, Computer Science, Statistics, Information Technology, Business Administration, or a related field.

• Experience:

  • Minimum of 4 to 6 years of experience in data analysis and business intelligence, with at least 1 to 2 years in a lead or supervisory capacity.

  • Prior work experience within the BPO or contact center industry is highly preferred.

• Technical Skills:

  • Advanced proficiency in SQL and database management.

  • Expert-level experience with BI visualization tools (e.g., Microsoft Power BI or Tableau).

  • Familiarity with ETL processes, data warehousing, and handling large volumes of contact center datasets.

• Soft Skills:

  • Strong leadership and team-management capabilities.

  • Excellent communication and presentation skills, with the ability to translate technical data for non-technical stakeholders.