Benefits Technology Assistant - WFH (Must have Employee Navigator experience)

Patra Philippines LLC; Philippines; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Training provided

HMO after 30 days

13th month pay

Life insurance

Government benefits

Performance bonus

Night shift differential

Meal allowance

Transport allowance

OT allowance

VL/SL credits

Job summary

Patra Philippines LLC is seeking a Benefits Technology Assistant to perform administrative duties and support BenAdmin setup. You will work closely with US-based team members to ensure accurate and timely processing, document management, and effective communication.

This role requires reliability, attention to detail, and flexibility to handle non-standard hours. The position offers the chance to contribute to benefits technology initiatives while working in a hybrid setting with opportunities

Qualifications

• Minimum of 2 years of insurance transaction processing experience.
• Minimum of 1 year of employee benefits technology experience.
• Experience with Ease or Employee Navigator is preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Responsibilities

• Provide general office support and clerical duties.
• Support the setup of BenAdmin processes and workflows.
• Collaborate with US-based team members to ensure smooth operations.
• Adhere to Patra’s standards for accuracy and timeliness.

Tools

Microsoft Office Suite

Job description

About Patra

Patra is a leading provider of Technology-Enabled Services to the insurance industry. Patra's team of global experts allows brokers, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value. Patra powers insurance processes by optimising the application of people and technology, supporting insurance organisations as they sell, deliver, and manage policies for their customers.

About the role

Reporting to the Senior Manager Benefits Technology Implementation, the Benefits Technology Assistant will perform administrative and clerical duties, such as providing general office support and strong communication skills. In this role, you will work closely with US-based team members to support the setup of BenAdmin processes and workflows.

Patra Core Competencies

• Knows the Business

• Leads Others

• Accountable

• Team Player

Knows the Business

• Gain a deep understanding of Patra's business and strategy.

• Participate in document management.

• Manage business communications to internal/external stakeholders.

• Other Administrative Specialist related tasks as required.

Leads Others

• Actively share knowledge and experience through data entry and processing.

• Demonstrates the ability to work well with Patra colleagues and clients and with external organisations.

• Follow established guidelines to focus on details and complete tasks attentively and thoroughly.

Accountable

• Process BenAdmin-related tasks

• Multi-tasks and maintains acceptable production

• Ability to handle multiple tasks, prioritise work, and maintain accuracy.

• Ability to deliver quality and on time deliverables aligned with client expectations.

• Multitasks and maintains acceptable production.

Team Player

• Perform all duties with a level of integrity and honesty that positively represents Patra

• Participates in quality and productivity reviews and provides feedback to management

• Other duties as assigned.

Minimum Requirements

• Work non-standard hours to align with US-based teams.

• Minimum of 2 years of insurance transaction processing experience.

• Minimum of 1 year of employee benefits technology experience.

• Experience with Ease or Employee Navigator is preferred.

• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

• Other duties as assigned.

Working Conditions

• Physically able to work night shift

• Capable to work remotely and/or onsite if required

• With stable internet connection | minimum 25 mbps both download and upload

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organisations

• Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviours based on training and lessons learned

• Subject to and expected to comply with all applicable Patra Corp policies and procedures

• Be present and ready to start your shift on time daily.

BENEFITS:

• Training is provided

• HMO card after 30 days of employment (up to two eligible dependents)

• 13th month pay

• Life Insurance for both principal and dependent

• Government mandated benefits

• Performance Bonus

• Differentials will be paid for night shift and Philippine holiday work time.

• Meal, utility and transportation allowance

• Philippine labour/overtime laws will be followed (if OT required)

• 12 days VL and 10 SL credits per annum

• Monday - Friday work schedule. Weekends off