Benefits Specialist

Solvo Global Careers; San Juan; Remote; PHP 360,000 - 600,000; Full time

Job summary

Solvo Global Careers is seeking a organized Benefits Specialist to administer employee benefits and serve as the primary contact for benefits inquiries. You will collaborate with HR, payroll, carriers, and third-party providers to ensure a positive employee experience.

Responsibilities include managing Open Enrollment, handling life-event changes, preparing informational materials, and maintaining data accuracy in HRIS.

Qualifications

• 1–3 years of experience in benefits administration, HR operations, or related fields.
• Experience with employee benefits programs and open enrollment.
• Experience using HRIS platforms (Oracle or similar).
• Bachelor's degree in HR or Business Administration preferred.

Responsibilities

• Respond to employee inquiries regarding benefit plans, coverage and eligibility.
• Coordinate annual Open Enrollment processes.
• Manage life events changes (marriage, childbirth, etc.).
• Ensure documentation completeness for enrollments and updates.
• Prepare and update informational materials for the benefits platform.
• Maintain data accuracy and confidentiality in HRIS.
• Provide guidance and support to employees on benefits programs.

Skills

Benefits administration

HRIS (Oracle)

Data analysis

Open enrollment

Customer service

Education

Bachelor's degree in HR or Business Administration

Tools

Oracle HRIS

Microsoft Excel

Job description

Benefits Specialist / Employee Benefits Coordinator

Schedule: Monday to Friday 7am to 5PM EST

We are seeking an organized, proactive, and service-oriented Benefits Specialist to support and administer employee benefits programs.

This role serves as the primary point of contact for employee inquiries regarding benefits, coverage, and eligibility, working closely with Human Resources, Payroll, insurance carriers, and third-party providers to ensure an outstanding employee experience.

• Respond to employee inquiries regarding benefit plans, coverage, and eligibility.
• Coordinate annual Open Enrollment processes.
• Manage qualified life event changes, including marriage, childbirth, and other eligibility-related updates.
• Follow up on missing or incomplete documentation required for enrollments and benefit updates (SSN, date of birth, birth certificates, marriage certificates, etc.).
• Prepare and update informational materials for the company's benefits platform.
• Keep leaders, HR Business Partners, and HR teams informed about benefits-related updates through meetings, chats, emails, and other communication channels.
• Provide guidance and support to employees regarding benefit programs and processes.
• Deliver a positive employee experience and high-quality customer service.
• Collaborate with insurance brokers, third-party administrators, and benefit providers to resolve benefits-related issues and claims.
• Manage and track invoices, coverage matters, and related administrative processes.
• Maintain accurate and up-to-date employee information within the HRIS.
• Ensure data accuracy, integrity, and confidentiality.
• Prepare reports and perform data analysis as needed.
• Support benefits-related and Human Resources projects.
• Perform additional duties assigned by management that contribute to the success of the department.

Qualifications

• 1-3 years of experience in Benefits Administration, Human Resources, HR Operations, Employee Services or related fields.
• Experience working with employee benefits programs.
• Experience using HRIS platforms (Oracle or similar systems preferred).
• Ability to manage, organize, and analyze large volumes of data.
• Technical studies orBachelor's Degree in Human Resources, Business Administration, or related fields are preferred.
• Experience supporting employee benefits programs and open enrollment.
• Experience working with insurance carriers, brokers, or third-party administrators.
• Knowledge of payroll and HR processes.
• Experience with data reporting and benefits analytics.

If you have experience in benefits administration, advanced Excel skills, and a passion for helping employees navigate their benefits programs, we'd love to hear from you.