Benefit Customer Advocate - Night Shift (6-Month Contract)

E-team Workforce Private Corporation; Philippines; Remote; PHP 279,000 - 446,000; Full time

Job summary

E-team Workforce Private Corporation is seeking a Benefit Customer Service Representative for an onsite, 6-month contract in BGC, Taguig. The role focuses on guiding members through enrollment and plan updates, with a strong emphasis on accurate, compassionate support.

The ideal candidate has 2–3 years of customer service experience, excellent English communication, and robust Microsoft Office skills to manage multiple tasks in a structured environment.

Qualifications

• 2-3 years of Customer Service experience.
• Excellent English communication, both verbal and written.
• Strong computer skills and ability to manage multiple windows.

Responsibilities

• Build rapport with customers and assist with enrollment and updates to health care and pension plans.
• Translate complex plan information into simple terms for customers.
• Adhere to HIPAA and data privacy requirements and document calls accurately.
• Maintain complete call and case notes and participate in training sessions.
• Handle inquiries via phone, email, and instant messaging with professionalism.

Skills

Customer service

English communication

Communication skills

Detail oriented

Multitasking

Tools

Microsoft Office

Job description

E-team Workforce Private Corporation is seeking a Benefit Customer Service Representative for an onsite, 6-month contract in BGC, Taguig. The role focuses on guiding members through enrollment and plan updates, with a strong emphasis on accurate, compassionate support.

The ideal candidate has 2–3 years of customer service experience, excellent English communication, and robust Microsoft Office skills to manage multiple tasks in a structured environment.