Bellman

Sands of Triboa Resorts and Spa Inc.; Bataan; On-site; PHP 201,000 - 335,000; Full time

Job summary

Sands of Triboa Resorts and Spa Inc. in the Philippines seeks a front desk/guest services associate to greet guests, manage luggage, arrange taxis, and provide outstanding customer care. The role involves direct reporting to the Duty Manager and close interaction with guests throughout their stay.

You will assist guests with arrivals and departures, ensure lobby operations such as lighting and air conditioning are monitored, and actively promote resort amenities to enhance the guest experience.

Qualifications

• Hospitality or customer service experience preferred
• Excellent communication and interpersonal skills
• Willingness to assist guests and handle luggage

Responsibilities

• Directly reporting to the Duty Manager
• Maintains a friendly, cheerful and courteous demeanor at all times
• Welcomes the guests and opens the door
• Attends and responds to guests’ needs
• Assists guest/s with any luggage during arrival and departure
• Prepares and records the luggage tags released
• Arranging taxis as needed
• Performs other duties that may be occasionally assigned like running errands

Job description

DUTIES:

• Sales Culture

• Recommends the resort with family and friends. A contributor to the resort’s promotion

• Customer Service

• Provides outstanding customer care at all times

• Expense Management

• Monitors the opening and turning off of the lights and aircons at the lobby

• Financial Success

• Do recommendations on available amenities and services when talking to guests

RESPONSIBILITIES/TASKS

• Directly reporting to the Duty Manager

• Maintains a friendly, cheerful and courteous demeanor at all times

• Welcomes the guests and opens the door

• Attends and responds to guests’ needs

• Assists guest/s with any luggage during arrival and departure

• Prepares and records the luggage tags released

• Arranging taxis as needed

• Performs other duties that may be occasionally assigned like running errands