BCM Core Ops: Service Delivery Lead

1901 Genpact Services LLC (Philippines branch); Quezon; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Genpact in the Philippines seeks a Service Delivery Manager to oversee BCM core operations, ensuring alignment with client expectations and regulatory standards. You will manage workflows across banking processes, coordinate with stakeholders to drive automation and resilience, and lead a high-performing operations team.

The role emphasizes readiness for audits, strong documentation, and continuous improvement to deliver measurable outcomes for global enterprise clients.

Qualifications

• Bachelor's degree in Commerce, Economics or Finance.
• Master's degree in Business Administration or Business Analytics is preferred.
• Experience in BCM/Banking operations and related domains.

Responsibilities

• Oversee service delivery for core BCM operations, aligning with client expectations and regulatory standards.
• Manage operational workflows across key banking processes to ensure accuracy and timeliness.
• Collaborate with stakeholders to drive process improvements, automation, and resilience.
• Monitor service performance metrics and address delivery gaps or risks with corrective actions.
• Lead and develop the operations team, fostering high performance and continuous improvement.
• Ensure readiness for audits and compliance reviews with robust documentation and controls.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact in the Philippines seeks a Service Delivery Manager to oversee BCM core operations, ensuring alignment with client expectations and regulatory standards. You will manage workflows across banking processes, coordinate with stakeholders to drive automation and resilience, and lead a high-performing operations team.

The role emphasizes readiness for audits, strong documentation, and continuous improvement to deliver measurable outcomes for global enterprise clients.