Service Delivery Manager - BCM - Core Ops 4C

BrightClaim; Quezon; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

Genpact in the Philippines is seeking a Service Delivery Manager for BCM Core Ops to oversee end-to-end service delivery across banking processes, ensuring accuracy, timeliness, and regulatory compliance in a dynamic environment.

You will lead the operations team, drive improvements, automation, and resilience, and collaborate with stakeholders to strengthen controls and audit readiness. This night-shift role offers exposure to AI-driven transformation and global clients.

Qualifications

• Bachelor's degrees in commerce/economics/finance.
• MBA or MS in Business Administration / Analytics could be preferred.

Responsibilities

• Oversee service delivery for core BCM operations.
• Ensure accuracy, timeliness, and compliance.
• Drive process improvements, automation, and operational resilience.
• Lead the operations team and readiness for audits and controls.

Skills

Banking Capital Markets

Account Maintenance

Cash Application

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's in Business Administration

Master's in Business Analytics

Job description

Service Delivery Manager - BCM - Core Ops

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

Job Description

Responsibilities : Oversee service delivery for core operations within the Banking and Capital Markets (BCM) domain, ensuring alignment with client expectations and regulatory standards. Manage operational workflows across key banking processes, ensuring accuracy, timeliness, and compliance. Collaborate with stakeholders to drive process improvements, automation, and operational resilience. Monitor service performance metrics and implement corrective actions to address delivery gaps or risks. Lead and develop the operations team, fostering a high-performance culture and continuous improvement mindset. Ensure readiness for audits and compliance reviews by maintaining robust documentation and controls.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

Account Maintenance, Banking Capital Markets, Cash Application, Personal Banking, Retail Banking, Risk Management, Wealth Management

Language

English, English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

BCM - Core Ops

Remote Type -

Office

Work Shift -

Night Job (Philippines)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.