AI-Driven BCM Core Ops Service Delivery Lead

BrightClaim; Quezon; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

Genpact in the Philippines is seeking a Service Delivery Manager for BCM Core Ops to oversee end-to-end service delivery across banking processes, ensuring accuracy, timeliness, and regulatory compliance in a dynamic environment.

You will lead the operations team, drive improvements, automation, and resilience, and collaborate with stakeholders to strengthen controls and audit readiness. This night-shift role offers exposure to AI-driven transformation and global clients.

Qualifications

• Bachelor's degrees in commerce/economics/finance.
• MBA or MS in Business Administration / Analytics could be preferred.

Responsibilities

• Oversee service delivery for core BCM operations.
• Ensure accuracy, timeliness, and compliance.
• Drive process improvements, automation, and operational resilience.
• Lead the operations team and readiness for audits and controls.

Skills

Banking Capital Markets

Account Maintenance

Cash Application

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's in Business Administration

Master's in Business Analytics

Job description

Genpact in the Philippines is seeking a Service Delivery Manager for BCM Core Ops to oversee end-to-end service delivery across banking processes, ensuring accuracy, timeliness, and regulatory compliance in a dynamic environment.

You will lead the operations team, drive improvements, automation, and resilience, and collaborate with stakeholders to strengthen controls and audit readiness. This night-shift role offers exposure to AI-driven transformation and global clients.