Service Delivery Manager - BCM - Core Ops 4C

1901 Genpact Services LLC (Philippines branch); Quezon; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Genpact in the Philippines seeks a Service Delivery Manager to oversee BCM core operations, ensuring alignment with client expectations and regulatory standards. You will manage workflows across banking processes, coordinate with stakeholders to drive automation and resilience, and lead a high-performing operations team.

The role emphasizes readiness for audits, strong documentation, and continuous improvement to deliver measurable outcomes for global enterprise clients.

Qualifications

• Bachelor's degree in Commerce, Economics or Finance.
• Master's degree in Business Administration or Business Analytics is preferred.
• Experience in BCM/Banking operations and related domains.

Responsibilities

• Oversee service delivery for core BCM operations, aligning with client expectations and regulatory standards.
• Manage operational workflows across key banking processes to ensure accuracy and timeliness.
• Collaborate with stakeholders to drive process improvements, automation, and resilience.
• Monitor service performance metrics and address delivery gaps or risks with corrective actions.
• Lead and develop the operations team, fostering high performance and continuous improvement.
• Ensure readiness for audits and compliance reviews with robust documentation and controls.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Service Delivery Manager - BCM - Core Ops Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Oversee service delivery for core operations within the Banking and Capital Markets (BCM) domain, ensuring alignment with client expectations and regulatory standards.
• Manage operational workflows across key banking processes, ensuring accuracy, timeliness, and compliance.
• Collaborate with stakeholders to drive process improvements, automation, and operational resilience.
• Monitor service performance metrics and implement corrective actions to address delivery gaps or risks.
• Lead and develop the operations team, fostering a high-performance culture and continuous improvement mindset.
• Ensure readiness for audits and compliance reviews by maintaining robust documentation and controls.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

• Account Maintenance
• Banking Capital Markets
• Cash Application
• Personal Banking
• Retail Banking
• Risk Management
• Wealth Management

Language

• English
• English Language Proficiency - Advanced - C1

Additional Job Location

Job Type Regular

Master Skill List

BCM - Core Ops

Remote Type

Office Work

Shift

Night Job (Philippines)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want - and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.