Bartender

Hospitality Enterprise Resources Corporation; Mabalacat; On-site; PHP 150,000 - 240,000; Full time

Job summary

Filinvest Hospitality Property: Quest Plus Conference Center Clark is seeking a Bartender with at least 1 year of experience in beverage service and customer-focused hospitality. You will manage bar operations, take orders, and ensure guest satisfaction with expert service and product knowledge.

Role requires maintaining hygiene standards, inventory awareness, and collaboration with the Bar Captain and Outlet Manager to uphold quality and guest experience.

Qualifications

• At least 1 year of experience as a Bartender, Bar Associate, or Food & Beverage Service professional.
• Experience delivering guest-centric service in a hospitality setting.
• Knowledge of beverage offerings and bar terminology.

Responsibilities

• Establish and communicate customer service objectives that support the company’s mission and vision.
• Monitor guest service levels and respond to requests and concerns.
• Ensure service standards are consistently delivered for the guest experience.
• Assess customer satisfaction through guest interactions and feedback.
• Provide guests with value-added service and memorable experiences.
• Perform other duties to deliver an exceptional guest experience.

Skills

Bartender experience

Customer service

Food & Beverage service

Job description

Filinvest Hospitality Property:Quest Plus Conference Center Clark

Experience: At least 1 year of experience as a Bartender, Bar Associate, or Food & Beverage Service professional.

Create exceptional experiences with Filinvest Hospitality. We are hiring a Bartender with the following expertise:

Meets and Exceeds Customer and Team Members' Expectations

• Establish and communicate customer service objectives that support the achievement of the company's Mission and Vision.

• Monitor guest service levels and respond appropriately to customer requests and concerns.

• Ensure service standards are consistently delivered to provide the expected guest experience.

• Assess customer satisfaction through guest interactions and feedback.

• Provide guests with value-added service and memorable experiences.

• Perform other duties necessary to deliver an exceptional guest experience.

General Operations

• Check schedules and ensure punctuality at work.

• Monitor and ensure smooth operations of assigned sections, including restaurants, bars, banquets, and beverage outlets.

• Ensure products and services meet established hotel quality standards and procedures.

• Follow opening and closing procedures for assigned shifts and sections.

• Inspect work areas, utensils, tools, and equipment before and after each shift.

• Ensure all materials, machinery, and equipment are properly used, maintained, and cleaned.

• Practice cost-conscious operations by minimizing waste of food, beverages, utilities, and operating supplies.

• Monitor inventory levels and prepare daily requisitions when necessary.

Guest Service

• Welcome and greet guests immediately upon arrival at the bar.

• Take beverage and food orders and recommend menu items whenever appropriate.

• Develop a thorough understanding of menu and beverage offerings through product knowledge training and regular review of updates.

• Ensure quality, presentation, and temperature standards are met before serving food and beverages.

• Confirm guest satisfaction through proactive interaction and service follow-up.

• Address guest concerns or complaints promptly and coordinate resolutions with the Bar Captain, Outlet Manager, or Food & Beverage Manager.

• Record and manage reservation requests in accordance with established procedures.

• Contribute to outlet revenue through suggestive selling and upselling techniques.

Mise-en-Place

• Clean and reset the bar counter and service areas according to established standards.

• Prepare glassware, cutlery, linens, garnishes, bar tools, and operating supplies before service.

• Ensure adequate supplies are available for daily operations.

• Replace soiled linens and maintain cleanliness throughout the shift.

• Conduct inventory checks and request replenishment of supplies before the start of operations.

Bar Service

• Set up the bar according to authorized operating procedures.

• Conduct daily beverage stock inventory and monitor stock movement.

• Request needed supplies and beverage stocks following approved requisition procedures.

• Inspect and clean bar equipment and workstations according to hygiene and safety standards.

• Prepare and dispense beverages according to established recipes, standards, and presentation requirements.

• Prepare required reports and records, including:

• Breakage and loss reports

• Bottle sales reports

• Inter-bar transfer forms

• Requisition forms

• Inventory records

• Monitor beverage quality, consistency, appearance, and serving standards.

• Gather guest feedback and communicate relevant information to the Food & Beverage leadership team.

Hygiene, Sanitation, and Safety

• Follow all food safety, sanitation, and hygiene standards.

• Adhere to the Food Safety Management System policies and procedures.

• Maintain cleanliness and organization of the workplace.

• Practice accident prevention measures.

• Follow proper waste segregation and disposal procedures.

• Maintain professional grooming and appearance standards.

• Handle equipment, glassware, and bar tools safely and responsibly.

• Follow all occupational health and safety guidelines.