Malay, Aklan, Philippines Crimson Resort and Spa Boracay
FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY
Scope and Responsibilities
- Oversee the daily operations of the bar, including inventory management, staff scheduling and customer service.
- Create and maintain a welcoming and inclusive atmosphere for all customers.
- Develop and implement marketing strategies to increase sales and customer engagement.
- Train and supervise bar staff, ensuring they are knowledgeable about products, policies and procedures.
- Monitor and maintain the quality of beverages and food served at the bar.
- Manage and maintain the bar's financial records, including cash handling, budgeting, and reporting.
- Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.
- Collaborate with other departments such as kitchen staff and event planners to ensure seamless operations and customer satisfaction.
- Continuously evaluate and improve the bar's offerings, including menu items, promotions and events.
- Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision.
- Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
- Ensures that employees receive the training necessary to provide “Only the BEST for our Guests” service.
- Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
- Provides staff with the skills training to be able to provide value-added service to customers.
- Performs other duties as required to provide - “Only the BEST for our Guests!” service and teamwork.
Qualifications
- Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, or a related field.
- Certification in Food and Beverage Management or Bartending is an advantage.
- At least 3-5 years of experience in a similar role within the hospitality or F&B industry.
- Proven track record of managing bar operations, beverage inventory, and team supervision.
- Strong knowledge of alcoholic and non-alcoholic beverages, mixology, and beverage trends.
- Willingness to work flexible hours, including weekends and holidays.
- Amenable to work in Crimson Resort and Spa - Boracay.