Banking Services & Customer Experience Associate

Bank of the Philippine Islands (BPI)

San Fernando

On-site

PHP 223,000 - 290,000

Full time

4 days ago

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Job summary

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate (CSSA) to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's commitment to service excellence. The role involves processing cashier transactions, assisting with branch operations, cross-selling bank products, and ensuring a WOW Customer Experience for all clients.

A Bachelor's degree is required; customer service experience is a plus, with the willingness to

Qualifications

Bachelor's Degree in any field, preferably business-related.
No work experience required but experience in customer service is an advantage.
Good communication and interpersonal skills.
High level of initiative and innovation.
Ability to work well with people from various socio-economic classes.
Willing to be assigned and rotated to any branch within the area.

Responsibilities

Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions.
Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents.
Reviewing all check transactions and verifying authenticity of all notes received.
Cross-selling to existing clients of the branch.
Referring transacting clients who have queries or are interested in other bank products.
Continuously providing a WOW Customer Experience to all transacting clients.
Performing other functions that may be assigned from time to time.