Banking Operations Team Lead – Collections & Compliance

Gratitude Philippines; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A financial services company in Quezon City is looking for a team leader to manage financial/banking accounts. This role requires a Bachelor's Degree and at least 2 years of experience in US/UK banking operations, preferably in a call center or shared services environment. Key responsibilities include monitoring KPIs, ensuring compliance, and coaching team members to achieve performance targets. The position demands excellent leadership skills in a dynamic banking environment.

Qualifications

• Minimum of 2 years' experience in US/UK banking operations.
• Experience in team handling in a call center or shared services environment.
• Sound knowledge of the banking domain and processes.

Responsibilities

• Manage and lead a team handling financial/banking accounts.
• Monitor KPIs, productivity, and quality metrics.
• Ensure compliance with banking laws, guidelines, and internal processes.

Skills

Team leadership

Data analysis

KPI monitoring

Customer service management

Education

Bachelor's Degree

Job description

A financial services company in Quezon City is looking for a team leader to manage financial/banking accounts. This role requires a Bachelor's Degree and at least 2 years of experience in US/UK banking operations, preferably in a call center or shared services environment. Key responsibilities include monitoring KPIs, ensuring compliance, and coaching team members to achieve performance targets. The position demands excellent leadership skills in a dynamic banking environment.