Banking & Finance Customer Support Specialist

Caldwell Communications; Marikina; On-site; PHP 123,000 - 212,000; Full time

Benefits offered by this job

Competitive salary up to ₱19,000/month

Performance-based incentives

HMO and other benefits

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for our Banking & Financial Services team in Metro Manila. A high school graduate with at least 1 year of BPO experience handling finance-related accounts fits well for this opportunity with a leading company.

You will handle calls, assist clients with inquiries, and ensure compliance while delivering timely, accurate service in an on-site, shifting-schedule setting. Competitive pay and incentives accompany the role.

Qualifications

• Must be a high school graduate.
• Minimum of 1 year BPO experience handling finance-related, mortgage, or brokerage accounts.
• Willing to work on a shifting schedule.
• Strong communication and customer service skills.
• Amenable to work on-site.

Responsibilities

• Handle inbound and outbound customer service calls for banking and finance-related concerns.
• Assist clients with account inquiries, transaction issues, and product information.
• Ensure accuracy and compliance with financial regulations and policies.
• Provide excellent service and support to clients in a timely manner.

Skills

Communication

Customer service skills

Shift work

On-site presence

Education

High school graduate

Job description

Caldwell Communications is hiring a Customer Service Representative for our Banking & Financial Services team in Metro Manila. A high school graduate with at least 1 year of BPO experience handling finance-related accounts fits well for this opportunity with a leading company.

You will handle calls, assist clients with inquiries, and ensure compliance while delivering timely, accurate service in an on-site, shifting-schedule setting. Competitive pay and incentives accompany the role.