Banking Concierge - Flexible Hours & Digital-First Support

ANZ; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Access to health and wellbeing services

Flexible working options

Training and mentorship

Job summary

A leading international bank is looking for an Everyday Banking Consultant in Quezon City. The role involves assisting customers from Australia with various banking solutions and ensuring effective service through voice channels. Ideal candidates should have strong English communication skills, contact centre experience, and a willingness to learn in a dynamic environment. ANZ values inclusion and offers flexible working options and comprehensive benefits to its employees.

Qualifications

• Solid contact centre experience with an English-speaking client base, preferably from the US or Australia.
• Excellent communication skills to engage and manage conversations with diverse nationalities.

Responsibilities

• Resolve customer enquiries in an efficient manner through voice channels.
• Provide effective and timely solutions to customer inquiries.
• Become a brand ambassador for ANZ in customer interactions.

Skills

Excellent English communication skills

Contact centre experience

Understanding of contact centre KPIs

Job description

A leading international bank is looking for an Everyday Banking Consultant in Quezon City. The role involves assisting customers from Australia with various banking solutions and ensuring effective service through voice channels. Ideal candidates should have strong English communication skills, contact centre experience, and a willingness to learn in a dynamic environment. ANZ values inclusion and offers flexible working options and comprehensive benefits to its employees.