Banking Collections Specialist - Flexible Hours

Gratitude Philippines; Taguig; On-site; PHP 260,000 - 380,000; Full time

Job summary

Gratitude Philippines is seeking a collections specialist to handle inbound and outbound calls related to banking and financial accounts. You will resolve customer inquiries professionally, negotiate payment arrangements, and follow up on balances.

The role requires 1-3 years in customer service or collections, a Bachelor’s degree (preferred), and strong communication skills. Working in a fast-paced call center environment with flexible hours is expected.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1-3 years of experience in customer service or collections.
• Strong communication and interpersonal skills.
• Detail-oriented, self-motivated, and resilient under pressure.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Call center environment with flexible hours as needed.

Responsibilities

• Manage inbound and outbound calls related to collections.
• Resolve customer inquiries and issues regarding their accounts in a professional manner.
• Negotiate payment arrangements and follow up on owed balances.
• Monitor account status and maintain accurate records of customer interactions.
• Ensure compliance with regulations and company policies in all collection activities.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree

Job description

Gratitude Philippines is seeking a collections specialist to handle inbound and outbound calls related to banking and financial accounts. You will resolve customer inquiries professionally, negotiate payment arrangements, and follow up on balances.

The role requires 1-3 years in customer service or collections, a Bachelor’s degree (preferred), and strong communication skills. Working in a fast-paced call center environment with flexible hours is expected.