Pr. Coordinator, Bank Operations Levies and Garnishments

Capital One Group; Muntinlupa; On-site; PHP 335,000 - 670,000; Full time

Job summary

Capital One Philippines Service Corp. is seeking a Principal Coordinator for Bank Operations Levies and Garnishments in Alabang. This onsite role requires night shifts and involves handling legal orders with accuracy and efficiency.

The candidate will self-manage workflow, act as SME on processes, mentor peers, and coordinate team activities while maintaining high quality and productivity in a fast-paced environment.

Qualifications

• Two years college level education or equivalent work experience.
• At least two years experience in a call center environment or equivalent work experience.
• At least one year of experience using Microsoft Office or Google Suite.
• Strong communication and problem solving skills.

Responsibilities

• Self-manage workflow and solve problems to meet daily service levels.
• Serve as a subject matter expert on legal processes and procedures, ensuring compliance.
• Process bank levies, garnishments and restraints from start to finish.
• Ensure accuracy and uphold high quality assurance standards.
• Coordinate daily workflow and direct work of others including reporting needs.

Skills

Strong communication

Problem solving

Team coordination

Mentoring others

Education

Two years college level education or equivalent

Tools

Microsoft Office / Google Suite

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Pr. Coordinator, Bank Operations Levies and Garnishments Summary: The Levies and Garnishments Principal Coordinator ensures flawless processing of legal orders while meeting business service levels through high productivity and quality standards. This role supports the team by resolving complex issues, managing escalations, and providing expert guidance.

Work Set up: Onsite. Back Office. Candidates must be amenable to a night shift schedule.

General Responsibilities:

• Self-manage workflow and problem solve independently to ensure service level agreement is met daily
• Serve as a subject matter expert on legal processes and procedures, ensuring operational excellence and compliance.
• Process bank levies, garnishments and restraints (start to finish)
• Ensure accuracy and highest quality assurance standards
• Coordinates daily workflow of the department and directs work of others including reporting needs
• Supports processing of outbound checks and responding to escalated mailbox
• Communicates with managers and associates to drive associate productivity and engagement
• Regularly mentors and develops peers
• Ability to handle other duties as assigned by management and work in a fast-paced environment

Basic Qualifications:

• Two (2) years college level education or equivalent work experience
• At least two (2) years experience in a call center environment or any equivalent work experience
• At least one (1) year of experience using Microsoft Office or Google Suite
• Strong communication and problem solving skills

Preferred Qualifications:

• At least 2 years of customer service or banking experience
• Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services is preferred
• Experience in U.S. banking processes is an advantage

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.