Bank Customer Care Specialist

Bank of the Philippine Islands (BPI); Makati; Vor Ort; PHP 268.000 - 402.000; Vollzeit

Zusammenfassung

The Bank of the Philippine Islands (BPI) is seeking a CustomerCareOfficer to address customer concerns by reviewing cases, coordinating actions, and drafting replies for timely resolution.

Responsibilities include presenting the customer's perspective, escalating to the proper unit, and ensuring adherence to branch policies while maintaining empathy and detail orientation in all communications.

Qualifikationen

• Bachelor's Degree graduate.
• 2+ years experience in the banking industry.
• Proficient in branch banking policies and procedures with knowledge of bank products and services.
• Skilled in customer service and complainthandling.
• Empathy for clients' unique situations vs standard bank solutions.
• Attention to detail when collating information from client and bank.
• Organized when presenting information for management evaluation and action.
• Efficient with sense of urgency in resolving clients' concerns.

Aufgaben

• Review assigned customer concerns/cases to determine next course of action.
• Refer concerns to pertinent unit(s) of the Bank for investigation and/or handling.
• Present customers’ perspective to ensure proper evaluation of the concern.
• Draft replies for review and approval of Customer Care Department Head; for release to customers or via signatory.
• Identify and escalate to the pertinent unit's customer concerns that may require process improvement, policy review, risk mitigants, reputational risk, BSPFCP concerns, legal liabilities.

Kenntnisse

Customer service

Complaint handling

Empathy

Attention to detail

Organized

Efficient

Ausbildung

Bachelor's Degree

Jobbeschreibung

The Bank of the Philippine Islands (BPI) is seeking a CustomerCareOfficer to address customer concerns by reviewing cases, coordinating actions, and drafting replies for timely resolution.

Responsibilities include presenting the customer's perspective, escalating to the proper unit, and ensuring adherence to branch policies while maintaining empathy and detail orientation in all communications.